Ariel Adams

In this role, I provide project management using Agile practices, such as Scrum or Kanban, to complete all work.

As a Scrum Master, I coordinate, facilitate, and guide my teams through Agile methodologies to improve project delivery and efficiency. I also work with my teams to ensure documentation according to standards for compliance and transparency, as well as monitor progress for continuous improvement.

Key Achievements:

• Education Committee Member, Women of Cisco 2024-2025
• Work-study Supervisor, Cristo Rey Work-Study Program 2024-2025
• Implement Agile Scrum Master community of practice that includes consistent practices among scrum masters, coaching team members on Agile practices, leading onboarding for new members, and leading continuous improvement efforts
• Maintain Scrum Master Certification, SAFe Scrum Master Certification

In this role, I provided support for a senior-level leadership (SLT) team that includes a VP and Sr. Directors for eight lines of business.

I engaged in stakeholder strategy, calendar management, and correspondence with key collaborators. I facilitated communication between stakeholders to ensure alignment and clarity, as well as synthesized calendar data to identify strategies to increase stakeholder engagement, driving business outcomes. I coordinated project timelines and deliverables across cross-functional teams, and also reviewed internal communications.

Key Achievements:

• Proximity Connector, representative for diversity and inclusion conversations between individual contributor level and senior level leaders
• Project manager (PM) Customer Experience Center’s (CXC) Acceleration and Innovation Portfolio Project - 3 month stretch assignment, implementation of change management for Cisco Innovation process
• Project manager: various projects with teams focused on return on investment (ROI) modeling, contract renewal approvals, and stakeholder engagement.
• Scrum Master for three software development teams within MSaaS.
• Scrum Master Certification, SAFe Certification

In this role, I provided financial leadership through improvements in finance workflow and expense account management, including processing accounts payable. I implemented a brand management communications strategy with internal communications.

I administered process improvement through the review of internal systems to identify challenges and create sustainable solutions, as well as documentation. I maintained project documentation, ensuring accuracy and accessibility for team members. I also supported research publications through editing, review, and submission.

Key Achievements:

• Spearheaded the internal communications monthly newsletter.
• Manage expense accounts, and grant subawards in collaboration with global partners.
• Implementing a review process, writing procedures, and documenting organizational roles.

In this role, I provided leadership in sales support and customer service.

I supervised four employees and managed human resource tasks, such as creating job descriptions, overseeing hiring, and onboarding new staff members. I facilitated communication between departments to improve collaboration and workflow. I maintained records and documentation for compliance with university policies and standards, including accounts payable, accounts receivable, funding allocation, contracts, and supply procurement. I prepared annual budgets and monitored spending against budget parameters. I filed and archived paperwork per national accreditation standards to ensure audit readiness.

I oversaw and managed all marketing disseminated by the office through various media and platforms.

Key Achievements:

• Successfully planned and implemented over 50 programs a year.
• Spearheaded the center's rebranding to include a new website, newsletter, and promotional videos.
• Increased social media program registrations by 7% by implementing a new digital marketing strategy over a one-year period.
• Implemented support role of work study students and manage all projects with professional goals and benchmarks. Our work has tripled Instagram followers through various media tactics and appropriate hashtag usage through research and community engagement over a 1-year period.
• Achieved customer satisfaction through interpersonal relations maintaining program satisfaction at 97% over three years.
• Implemented review and rewrite of policy and procedures manual.

In this role, I provided customer and marketing support for all programs, as well as coordinated administrative tasks for nursing education programs and events. I managed office accounting activities, including deposits, and payment processing. I started social media initiatives to reach younger, and more diverse markets. I was promoted to business officer in January 2017.

Key Achievements:

• Managed office accounting activities, accounts receivable, and accounts payable.
• Started social media initiatives to reach younger, and more diverse markets.

In this role, I provided customer and marketing support for all programs, this included website management, email campaigns, and social media outreach.

I also provided basic IT support, including AV, and basic instructional design in Sakai. I provided support for all programs planned and file and archive paperwork per national accreditation standards to ensure audit readiness.

I was promoted to business services coordinator in January 2017.

Key Achievements:

• Improved external communications through the introduction of HTML email applications that increased brand awareness.
• Overall email traffic increased 20% over a five-year period.
• Increased program registrations by 300% through online marketing campaigns.
• Led technical support for online programming and audio-visual needs.

• Key Achievements: Planned and led student orientation events for the UNC School of Nursing, including logistics, speaker recruitment, and inter-department collaboration efforts.
• Provided backend support for graduation activities.
• Ensured policy compliance (medical and academic) for incoming students.