Ariel Aldous
Clanton,AL
Summary
Driven leader with proven success at Chick-fil-A, adept in performance improvement and fostering diversity and inclusion. Excelled in minimizing resource losses, enhancing team agility, and boosting revenue through strategic staffing and waste reduction. Demonstrates exceptional regulatory compliance and workplace safety, achieving significant team performance enhancements.
Overview
4
4
years of professional experience
Work History
Prep Lead / Team Lead
Chick-fil-A
05.2021 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Directed and supervised team of 9.
Shift Lead Manager
Tractor Supply Company
08.2020 - 01.2021
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Interdisciplinary Study - Interdisciplinary Study Concentration of Education
Auburn University-Montgomery
Montgomery, AL05.2024
High School Diploma -
Oxford High School
Oxford, AL05.2020
Skills
- Performance monitoring
- Production Monitoring
- Trend tracking
- Regulatory Compliance
- Performance Improvement
- Workplace Safety
- Diversity and Inclusion
Timeline
Prep Lead / Team Lead
Chick-fil-A
05.2021 - Current
Shift Lead Manager
Tractor Supply Company
08.2020 - 01.2021
Interdisciplinary Study - Interdisciplinary Study Concentration of Education
Auburn University-Montgomery
High School Diploma -
Oxford High School