Ariel Allen
Richmond,VA
Summary
Dynamic professional with a proven track record at The May Institute, excelling in data collection and enhancing client progress through individualized plans. Skilled in managing high-stress situations and fostering positive behaviors, demonstrating exceptional documentation skills and a deep understanding of autism spectrum disorders. Achieved significant improvements in client communication and behavioral outcomes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced with office administration and clerical support. Utilizes strong organizational skills to manage documents and communications efficiently. Knowledge of team collaboration and adaptability in dynamic environments.
Overview
5
5
years of professional experience
Work History
Behavior Technician
Building Blocks
06.2024 - Current
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Sales Associate
DSW Shoe Warehouse
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Behavior Technician
The May Institute
01.2023 - 06.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Customer Service Representative
Wells Fargo
01.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - General Studies
McNeese State University
Lake Charles, LA12.2015
Skills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Report Writing
- Natural Environment Teaching
Timeline
Behavior Technician
Building Blocks
06.2024 - Current
Sales Associate
DSW Shoe Warehouse
05.2023 - Current
Behavior Technician
The May Institute
01.2023 - 06.2024
Customer Service Representative
Wells Fargo
01.2020 - 12.2022
Bachelor of Science - General Studies
McNeese State University