Ariel Barreto
Hialeah,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager Of Operations
Forever 21
Miami, Florida
09.2016 - Current
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Reviewed established policies and procedures to take on leadership positions, in order to motivate employees and coach on current to new store policies and procedures
- Maintained store equipment, including computers, printers and fax machines as manager overseeing cash wrap
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers, and provided solutions to customers in order to win and retain loyalty
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Greeted and welcomed new hires by conducting orientation and informing them on company background, policies and procedures, and store floor set up
- Reduced workflow inconsistencies by recruiting and hiring capable staff members with the passion to drive sales and boost customer services
- Taught Leads of Service and Store associates effective customer service techniques, boosting client satisfaction rates
- Supported store manager in keeping track of operational KPIs and informing team of weekly. monthly, and yearly sale results
Lead Of Service
Forever 21
Miami, Florida
03.2016 - 09.2016
- Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.
- Coached and developed store associates on company protocol and policies.
- Supported upper management in delegating tasks and driving operational results by pushing team to meet results and creating and conducting store meetings to reinforce and boost team moral and productivity.
Retail Store Associate
Forever 21
Miami, Florida
05.2015 - 03.2016
- Led and developed cash wrap team of 15.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored cash wrap sales team in applying effective sales techniques and delivering top-notch customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Women's Shoe Expert
Macy's
Hialeah, FL
05.2012 - 05.2015
- Approached and greeted customers by asking questions and getting to know what their needs were.
- Informed customers of current sales and promotions, as well as what the latest trends were.
- Assisted customers in finding items to match their everyday look or current need.
- Updated sales floor with new receipts daily and pricing items that were discounted or on sale.
Education
High School Diploma - undefined
Westland Hialeah High School
Hialeah, FL06.2011
Skills
- Staff management
- Performance analysis
- Payroll and budgeting
- POS system operations
- Safety oversight
- Merchandising
- Performance tracking and evaluations
- Incident reporting
- Recruiting
- Customer assistance
- Product upselling
- Customer service
Timeline
Assistant Store Manager Of Operations
Forever 21
09.2016 - Current
Lead Of Service
Forever 21
03.2016 - 09.2016
Retail Store Associate
Forever 21
05.2015 - 03.2016
Women's Shoe Expert
Macy's
05.2012 - 05.2015
High School Diploma - undefined
Westland Hialeah High School