Dedicated and customer-oriented Customer Service Representative with over 5 years of experience in delivering exceptional service in fast-paced environments. Proven ability to resolve complex issues efficiently and enhance customer satisfaction. Strong communication and interpersonal skills, with a talent for building rapport and trust with customers. Adaptable team player committed to continuous improvement and fostering a positive customer experience.
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat, addressing questions and concerns in a friendly and professional manner. - Actively listen to customer feedback, ensuring a thorough understanding of their needs and expectations. - Proactively resolve customer issues by troubleshooting problems related to products and services, utilizing in-depth product knowledge and company resources. - Collaborate with relevant departments to escalate and resolve complex inquiries when necessary, ensuring swift and accurate solutions.