Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariel Birdis

Gonzales,LA

Summary

Dedicated and customer-oriented Customer Service Representative with over 5 years of experience in delivering exceptional service in fast-paced environments. Proven ability to resolve complex issues efficiently and enhance customer satisfaction. Strong communication and interpersonal skills, with a talent for building rapport and trust with customers. Adaptable team player committed to continuous improvement and fostering a positive customer experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

A&A Transportation LLC
02.2020 - Current

- Serve as the primary point of contact for customer inquiries via phone, email, and live chat, addressing questions and concerns in a friendly and professional manner. - Actively listen to customer feedback, ensuring a thorough understanding of their needs and expectations. - Proactively resolve customer issues by troubleshooting problems related to products and services, utilizing in-depth product knowledge and company resources. - Collaborate with relevant departments to escalate and resolve complex inquiries when necessary, ensuring swift and accurate solutions.

Customer Service Representative

Charlotte Russe
01.2017 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Saint Amant High School
Saint Amant, LA

Bachelor Of Business Administration -

Western Governors University
Salt Lake City, UT

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

A&A Transportation LLC
02.2020 - Current

Customer Service Representative

Charlotte Russe
01.2017 - 01.2019

High School Diploma -

Saint Amant High School

Bachelor Of Business Administration -

Western Governors University
Ariel Birdis