Ariel Blake
Kingsland,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality's industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Room Dining Server /Learning Coach
Ritz Carlton Amelia Island
Fernandina Beach, FL
07.2017 - 07.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
Turndown Attendant /Learning Coach
Ritz Carlton Amelia Island
Fernandina Beach, FL
10.2014 - 07.2017
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Amazon Delivery Driver
Prime Transport Services
Saint Johns, FL
07.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Housekeeping /Supervisor
Hampton Inn By Hilton
Kingsland , GA
01.2022 - 07.2022
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 2 hours per week.
Education
No Degree - Accounting And Business Management
Kaplan University
Fort Lauderdale, FLHigh School Diploma -
Camden County High School
Kingsland, GA05.2012
Skills
- GPS Navigation
- Forklift Operation
- Loading and Unloading
- Dependability and Honesty
- Inventory and Supply Control
- Corporate Vision and Values
- Floor Cleaning, Polishing and Waxing
- Chemical Disposal
- Guest Inquiries
- Corporate Standards
- Room Turnover
- Team Support and Collaboration
- COVID-19 Safety Procedures
- Maintenance Reports
- Company Guidelines
- Guest Service and Support
- Room and Public Space Cleaning
- Trash Collection and Disposal
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Age Verification
- Food and Beverage Service
- Service Coordination
- Food Preparation and Plating
- Able to Lift 30 Pounds
- High-Volume Dining
- Guest Accommodations
- Price Memorization
- Customer Loyalty
- Anticipating Guest Needs
- Sales Expertise
- Hospitality Service Expertise
- Safe Work Practices
- Suggestive Selling
- Cocktail Knowledge
- Special Dietary Requirements
- Active Listening
- Daily Specials Memorization
- Place Settings
- Proper Storage Procedures
- Contamination Prevention
- Server Improvements
- Event Catering
- Banquet Coordination
- Bill Computation
- Complex Problem-Solving
- Wine Pairings
- Menu Memorization
- Energetic and Outgoing
- Order Expediting
- Courteous Phone Demeanor
- Dessert Preparation
- Cash Register Operations
- Clean Rooms Expertise
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Short Term Rentals Courses
The course gives a step by step process of how to start / understand a business in short term rentals. It teaches the understanding of the words used in this business , business credit , property management / securing property .
Timeline
Amazon Delivery Driver
Prime Transport Services
07.2022 - Current
Housekeeping /Supervisor
Hampton Inn By Hilton
01.2022 - 07.2022
Room Dining Server /Learning Coach
Ritz Carlton Amelia Island
07.2017 - 07.2019
Turndown Attendant /Learning Coach
Ritz Carlton Amelia Island
10.2014 - 07.2017
No Degree - Accounting And Business Management
Kaplan University
High School Diploma -
Camden County High School
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