Ariel Bonifacio
Bronx
Summary
Reliable Front Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
5
5
years of professional experience
Work History
Assistant Front Office Manager
Triumph Hotels
10.2022 - Current
- Resolved guest issues promptly.
- Replied to third party website inquiries and reviews.
- Monitored the front desk and provided guidance to all team members.
Assistant Front Office Manager
Generator
07.2022 - 10.2022
- Interacted with customers by phone, email or in-person to provide information.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
Guest Service Agent
Triumph Hotels
10.2021 - Current
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Personal Trainer
Blink Holdings Inc.
12.2019 - 02.2020
- Screened clients and performed client assessments
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
Store Clerk Cashier
Clothing Emporium CO.
06.2019 - 11.2019
- Assisted customers by answering questions and fulfilling requests
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Education
High School Diploma -
Cardinal Spellman High School
Bronx, NY2019
Skills
- Customer assistance
- Payment Processing
- Hospitality Service
- Problem Anticipation and Resolution
Timeline
Assistant Front Office Manager
Triumph Hotels
10.2022 - Current
Assistant Front Office Manager
Generator
07.2022 - 10.2022
Guest Service Agent
Triumph Hotels
10.2021 - Current
Personal Trainer
Blink Holdings Inc.
12.2019 - 02.2020
Store Clerk Cashier
Clothing Emporium CO.
06.2019 - 11.2019
High School Diploma -
Cardinal Spellman High School
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