Ariel Bourgeois

MY OFFICE MANAGER DUTIES:

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• Kept all software coding up to date on current procedures & inventory and adding new procedure codes and inventory codes.
• Organizing all Bills, coding them, entering inventory and submitting to book keeper for quickbooks
• Working on tax projects from previous years finding missing invoices in boxes or by calling vendors, coding them to submit to book keeper
• Kept up with adjusting charging in software to match price increases
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Creating incident reports and handling workers comp
• Maintained positive customer relations by addressing problems and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance. Schedules Include Kennel Staffing, Veterinary Hospital Staff and Doctors Schedules
• Reflect the Doctors scheduled and Availability on our Intravet Software that allows appointments to be made
• Recruited, interviewed, hired, and trained all employees
• Stay up to date in compliance with industry standards and government regulations including but limited to Keeping up to date with AHA Protocols, NH State Vet Regulations, and health certificates state to state and other country regulations via APHIS
• Analyzed market trends and competitor pricing to inform strategic decisions on pricing adjustments. I manage our online vetstore and in house pharmacy, always matching the online or retail competitors
• Developed in-depth knowledge of pharmaceutical products, including indications, contraindications, and side effects, to effectively support staff and clients.
• Stay up to Date with Gingr & Intravet Software, making changes as needed to maintain the policies of the facility
• Stay in contact with Vendors, promotions, & rebates offered
• Send quarterly reports to vendors who offer loyalty programs for reimbursements on programs
• Controlled Substances Reports and researching if something is not right, adjusting appropriately
• End of year inventory and adjustments
• Keeping the business policy handbook up to date when I am explaining to new hires what the rules are/ what we offer
• Supervising Time Clocks making sure all employees are clocked in and out on time for the week to payroll reports can be done. Or submitting letters to owners for approval of time adjustments.
• Making sure Alarm system is working properly and everyone has codes or codes are removed
• Making calls to outside companies for maintenance and repairs on building
• Tracking what bills have been sent out and when

MY RECEPTIONIST DUTIES:

- Greet and check in clients and their pets, ensuring a welcoming and friendly atmosphere.
- Answer phone calls and respond to inquiries about services, appointment scheduling, and pet care.
- Manage appointment schedules, coordinating with veterinary staff to optimize workflow.
- Maintain accurate patient records, ensuring all information is up-to-date and confidential.
- Process payments and manage financial transactions, including insurance claims and billing inquiries.
- Assist clients with check-out procedures, including providing medication instructions and follow-up care.
- Ensure the reception area is clean, organized, and stocked with necessary supplies and educational materials.
- Collaborate with veterinary staff to facilitate efficient communication and patient care.
- Handle pet health and medical records, including vaccinations and treatment histories.
- Address client concerns and feedback, resolving issues promptly to enhance customer satisfaction.

My Veterinary Technician Duties:

- Assist veterinarians in treating animal health issues.
- Perform routine laboratory tests, including blood work, urinalysis, fecal testing, snap test, or packing up send out tests to outside labs. This includes documenting the test done and results on medical history, reporting to the doctor, than contacting the client to go over recommendations or next steps
- Administer medications and vaccinations as prescribed by veterinarians.
- Provide education to pet owners on proper care and nutrition PER the DVM
- Restrain animals safely during examinations and procedures. (I have a PASSION for working with reactive/ fearful dogs and giving them the best experience possible. I have multiple dogs I have been working with for the past few years, dogs who used to need sedation or chill protocols to come in, they are happy to see me and allow me to draw blood or administer vaccinations without sedation.)

References Available upon Request

- Maintain accurate medical records and documentation for each patient.
- Care for pets being hospitalized and in recovery.
- Drawing Blood -Jugs and Leg Veins

-Administer Fluids

-Flushing abscess'

-Administer premed IV, IM or SQ

- Taking RADS and handling Radiology safety in hospital.

-Some experience in cysto urine collections & placing catheters, dental prophy

Kennel Manager Duties:

• Staff schedules, training, and performance evaluations.
• Maintain accurate records of animal health, vaccinations, and treatments.
• Develop and implement policies and procedures for kennel operations.
• Handle customer inquiries, bookings, and complaints with professionalism.
• Coordinate grooming, feeding, and exercise schedules for all animals.
• Monitor and manage kennel budgets and financial records.
• Organize and lead training sessions for kennel staff on animal care and handling.

-Provide daily care for animals, including feeding, grooming, and exercising.
-Clean and maintain kennel facilities, ensuring a safe and sanitary environment.
Monitor animal behavior and health, reporting any concerns owners and making adjustments on care
-Assist in the administration of medications and treatments as directed.
-Maintain accurate records of animal intake, feeding schedules, and health observations.
-Interact with pet owners, providing updates and addressing concerns.
-Support the training of new staff
-Assist with customer service tasks, including check-ins and check-outs.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Kept bar presentable and well-stocked to meet customer needs.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Closed out cash register and prepared cashier report at close of business.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Completed cash and credit card transactions accurately using POS software.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

• Fed The Dogs and cats boarding
• Kept cages, runs and grooming areas neat and clean.
• Kept animals clean and free of contaminants to promote optimal health.
• Administered medications
• Bathing For All The boarding Dogs before they went home