Summary
Overview
Work History
Education
Skills
Timeline
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WILLIAM TRACEY

Oakland,CA

Summary

Detail-oriented and customer-focused professional with a background in social sciences and extensive experience as a lead barista. Seeking to transition into a clerical/administrative assistant role where strong organizational, communication, and multitasking skills can contribute to office efficiency and productivity. Managed bakery inventory using IRMA and DVO systems, ensuring the stock levels of the Bakery Department goods and supplies. Used Microsoft Office Suite for inventory, scheduling, and communication. Gained experience in administrative tasks, including inventory management, ordering supplies, and maintaining records. Prepared and served all coffee bar drinks Communication Skills: Excellent verbal and written communication skills, honed through extensive customer service experience. Customer Service: Over a decade of experience providing high-quality service in fast-paced environments. Time Management: Efficient in managing multiple tasks simultaneously and prioritizing effectively to meet deadlines.

Overview

4
4
years of professional experience

Work History

Senior Lead Barista

PresentFirebrand Artisan Breads
04.2017
  • Trained and supervised retail associates in coffee-making processes, focusing on espresso bar techniques
  • Prepared and served all coffee bar drinks, ensuring high-quality service
  • Managed coffee bar inventory, maintaining full stock, timely throughput of goods, and minimizing waste and spoilage
  • Created and maintained positive relationships with business partners
  • Collaborated with the business owner to develop and market seasonal beverages
  • Maintained cleanliness of the retail area and assisted in preparation for health inspections
  • Provided excellent customer service, fostering positive customer relations
  • Developed strong organizational skills, ensuring smooth operations and efficient workflows, including orders and scheduling.

Bakery Buyer

Whole Foods Market, Franklin
01.2013 - 04.2017
  • Utilized analytical tools and reporting systems effectively while assessing vendor performance metrics that contributed towards strategic decisionmaking.
  • Purchased bakery equipment, products and ingredients.
  • Reviewed sales goals, department performance and sales opportunities to predict buying needs.
  • Ensured compliance with food safety regulations through continuous monitoring of storage conditions and proper handling protocols.
  • Monitored daily log sheet, purchase report and sales report to evaluate performance and identify demand and supply trends.
  • Enhanced product selection by researching and identifying new bakery trends and suppliers.
  • Reviewed store layout plans regularly for optimal product placement strategies that maximized visibility and sales potential.

Education

Associate of Arts - Sociology

City College of San Francisco
San Francisco, CA
06.2013

Skills

  • Administrative Skills: Proficient in managing
  • Inventory, ordering supplies, and maintaining
  • Records
  • Technical Skills: Proficient in Microsoft Office
  • Suite (Excel, Word, PowerPoint) and Google
  • Workspace (Docs, Sheets, Slides)
  • Organizational Skills: Developed strong
  • Organizational abilities through managing
  • Inventory and maintaining cleanliness and
  • Order in the workplace
  • Cleanliness standards
  • Order Taking
  • Adaptability to Change
  • Supply Ordering

Timeline

Senior Lead Barista

PresentFirebrand Artisan Breads
04.2017

Bakery Buyer

Whole Foods Market, Franklin
01.2013 - 04.2017

Associate of Arts - Sociology

City College of San Francisco
WILLIAM TRACEY