Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

ARIEL BROWN

West Palm Beach,FL.

Summary

I'm a diligent college student studying Health Sciences looking for opportunities to start my career. My objectives are to gain experience and learn new skills. I always pursue jobs that will challenge me and expand my knowledge.

I possess proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. I am well-organized, reliable and experienced in restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Friendly and hard-working team player.

Overview

7
7
years of professional experience

Work History

Sales Associate

Curaleaf
West Palm Beach, Florida
12.2022 - Current
  • Greeted customers to determine wants or needs while providing exceptional customer service.
  • Assists the delivery team by preparing delivery orders and/or optimizing the delivery route for the day.
  • Calling customers to let them know their delivery time window, confirm their address and payment method.
  • Upsold additional items based on customer interests and needs.
  • Assisted customers with product selection.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Maintained knowledge of sales and promotions, return policies and security practices
  • Attended meetings to review performance goals and objectives.
  • Processed transactions using a point-of-sale system and processed cash, credit payment or digital payment (e.g. CanPay).
  • Processed all transactions quickly and securely.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Used technology resources to assist customers in locating and selecting items.
  • Developed trusting relationships with customers by making personal connections.
  • Handled customer complaints in a professional manner.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Collected payments and provided accurate change.
  • Adhered to company initiatives and achieved established goals.
  • Assessed customer needs to provide assistance and information on product features.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Worked with fellow sales team members to achieve group targets.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Organized store by returning merchandise to proper areas and restocked inventory.

Student Assistant

Santa Fe College (College Achievement Program)
Gainesville, FL
01.2020 - 05.2020
  • Maintained the computer room (including cleaning up spills, taking out the trash, and restocking communal items)
  • Performed clerical duties such as typing letters or memos on behalf of faculty members.
  • Assisted administrative personnel and professors in providing photocopies and filings.
  • Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
  • Answered incoming phone calls to address questions or transfer to appropriate staff members.
  • Designed, prepared and distributed materials to promote student success programs.
  • Worked with management and instructors to establish core skills related to job and industry.
  • Assisted with answering telephone calls, managing databases and drafting correspondence.
  • Designed promotional materials such as flyers, brochures, banners, posters., for various school programs.
  • Organized files in an efficient manner so that they are easily accessible when needed.
  • Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Provided technical assistance with computer hardware and software problems encountered by staff or students.
  • Created online surveys using survey software tools to collect feedback from students about campus services.

Student Assistant

Santa Fe College (Disabilities Resource Center)
Gainesville, FL
03.2018 - 07.2019
  • Answered incoming phone calls to address questions or transfer to appropriate staff members.
  • Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
  • Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Provided technical assistance with computer hardware and software problems encountered by staff or students.
  • Assisted with answering telephone calls, managing databases and drafting correspondence.
  • Designed promotional materials such as flyers, brochures, banners, posters., for various school programs.
  • Organized files in an efficient manner so that they are easily accessible when needed.
  • Proctored examinations and monitored for cheating.
  • Delivered proctored exams to and from the department to the appropriate professor.

Sales Associate

Santa Fe College (Bookstore on Campus)
Gainesville, FL
12.2017 - 03.2018
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money to give back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed transactions using a point-of-sale system.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Recommended, selected and located merchandise based on customer desires.
  • Helped customers find specific products, answered questions and offered product advice.

Front Desk Receptionist

American Red Cross (North Florida Region)
Gainesville, FL
02.2017 - 06.2017
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Education

Associate of Arts - Health Sciences

Santa Fe College
12.2020

High School Diploma -

Buchholz High School
06.2017

Bachelor of Science - Health Sciences

Florida Atlantic University

Skills

  • Proctoring College Quizzes, Tests and Exams
  • Scanning/Copying documents
  • Problem-Solving
  • Data Analysis
  • Filing/Storage of electronic media
  • Utilization of Multi-Line phone systems
  • Maintaining office cleanliness
  • Faxing documents (securing PII)
  • Financial Handling
  • Proficient use of Microsoft Products (Word, Excels Power, Outlook, Microsoft Teams)
  • Schedule Appointments Dictate Phone Messages
  • HIPAA Compliance
  • Created Event Flyers and Client Forms
  • Proficient in Using Zoom
  • Manage Office Budget
  • Administrative Support
  • File Coordination
  • Document Processing
  • Student Relations
  • Correspondence Writing
  • Data Gathering
  • Research Ability
  • Data Organization
  • Report Preparation
  • Written and Verbal Communication
  • Client Relations
  • Goal-Oriented
  • Work Well Independently
  • Medical Terminology Understanding
  • Paperwork Processing
  • Order Processing
  • Upselling
  • Payment Processing
  • Sales Development
  • Retail loss prevention
  • Product Sales
  • Positive and professional
  • Multi-tasking strength
  • Problem-solving skills
  • Teamwork and Collaboration
  • Cash Handling Accuracy
  • Policy and Procedure Adherence
  • POS System Operation
  • Exceptional customer service

Affiliations

  • 4 H Secretary (At Boys & Girls Club) Awarded
  • "Student of the Week" twice for Leadership Senator at Santa Fe College for Student Government June 2017 Gainesville, FL

Additional Information

  • Completed course on medical terminology

Timeline

Sales Associate

Curaleaf
12.2022 - Current

Student Assistant

Santa Fe College (College Achievement Program)
01.2020 - 05.2020

Student Assistant

Santa Fe College (Disabilities Resource Center)
03.2018 - 07.2019

Sales Associate

Santa Fe College (Bookstore on Campus)
12.2017 - 03.2018

Front Desk Receptionist

American Red Cross (North Florida Region)
02.2017 - 06.2017

Associate of Arts - Health Sciences

Santa Fe College

High School Diploma -

Buchholz High School

Bachelor of Science - Health Sciences

Florida Atlantic University

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ARIEL BROWN