Ariel Bruner
Sandy Springs,Georgia
Summary
Dedicated and professional individual with a proven track record in delivering exceptional customer service, effective time management, and staying updated on industry trends. Skilled in troubleshooting and developing successful solutions. Adept at verbal and written communication, with a strong background in fostering positive relationships and exceeding goals. Experienced in analyzing issues during service calls and consistently finding effective solutions. Known for possessing an engaging and pleasant personality that contributes to building strong customer relationships. Demonstrates outstanding diagnostic skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Zest
Roswell, Georgia
10.2023 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for Zest restaurant with social relevancy and intentionality.
White Water Raft Guide
High Country Adventures
Ocoee, TN
05.2021 - Current
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Proven ability to develop and implement creative solutions to complex problems.
- Guided groups of up to 7 people on scheduled tours.
Server
Cheesecake Factory
Columbia, Maryland
05.2022 - 12.2022
- Took accurate notes detailing customer orders
- Adhered to state liquor regulations to serve alcohol safely
- Trained new servers in company policies, guest service standards and best practices
- Followed safety, sanitization and food handling guidelines
- Listened to guest needs and responded promptly for personalized service
- Supported bussers with table-cleaning during high-volume shifts.
- Supported needs of 18- person wait staff who attended to specific needs of countless customers daily for Cheesecake Factory restaurant with social relevancy and intentionality.
Server
Olive Garden
Cleveland, Tennessee
02.2020 - 10.2022
- Communicated realistic food preparation times and opinions on menu items to manage customer expectations
- Garnished completed dishes and prepared basic sides or desserts
- Swept floors and reset tables after guests to prepare for new patrons.
- Supported needs of 15`- person wait staff who attended to specific needs of countless customers daily for Olive Garden restaurant with social relevancy and intentionality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Ski and Snowboard Tech, Shop Asst. Manager & Cook
Route 66/The Why Not Shop, Snowshoe Mountain
Snowshoe, WV
11.2021 - 03.2022
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Organized work to meet demanding production goals.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Manager
Native Kitchen
Dalton, Georgia
01.2019 - 01.2020
- Oversaw execution of opening and closing procedures to desired standard
- Cross-trained staff in secondary roles to expand operational diversity
- Led and influenced staff through effective motivation, leveraging individual strengths to optimize customer satisfaction and maximize productivity
- Ran shifts effectively to promote quality products and guest service.
- Maintained clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
High School Diploma -
Northwest Whitfield Highschool
Tunnel Hill, GA05.2019
Skills
- Safe Food Handling
- Guest Engagement
- Team Member Support
- Food Running
- Performance Improvement
- Sales Techniques
- Positive and Professional
- Strong Work Ethic
- Reliable and Responsible
- Attention to Detail
State
Georgia
Zip
30350
City
Sandy Springs
Certification
- First Aid Certified - 2021-Current
- Swift Water Rescue Certified - 2024
Timeline
Server
Zest
10.2023 - Current
Server
Cheesecake Factory
05.2022 - 12.2022
Ski and Snowboard Tech, Shop Asst. Manager & Cook
Route 66/The Why Not Shop, Snowshoe Mountain
11.2021 - 03.2022
White Water Raft Guide
High Country Adventures
05.2021 - Current
Server
Olive Garden
02.2020 - 10.2022
Manager
Native Kitchen
01.2019 - 01.2020
High School Diploma -
Northwest Whitfield Highschool
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