Ariel Buckley
Garland,Texas
Summary
Accomplished Security Supervisor at Jets, adept in team leadership and critical thinking, enhanced facility safety by efficiently managing security operations and personnel. Demonstrated exceptional customer service at Teleperformance, resolving conflicts and improving customer loyalty. Skilled in data entry and problem-solving, significantly contributing to operational excellence and quality control at HOBI International Inc.
Overview
13
13
years of professional experience
Work History
Security Supervisor
Jets
01.2018 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Customer Service Representative
Teleperformance
10.2015 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Assisting individuals with their medication, scheduling patients with their providers.
- Assisting individuals with their healthcare plan.
Quality Control Inspector
HOBI International Inc
01.2015 - 10.2015
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Baylor Hospital
Housekeeper
01.2013 - 03.2013
- Delivered exceptional results under tight deadlines, ensuring continuous flow of processed materials throughout the facility.
- Optimized resource usage by efficiently managing inventory levels for supplies related to bailout operations such as wires, straps, or bags.
- Contributed to a cleaner environment by effectively separating, compressing, and bundling recyclable materials using the bailer machine.
- Maximized space utilization with strategic stacking of completed bales for storage or transportation purposes.
- Enhanced overall productivity by assisting coworkers in their duties when required, fostering a collaborative work environment.
- Assisted with equipment set-up prior to operation and cleaning.
Receiver Clerk
Neiman Marcus Warehouse
05.2012 - 01.2013
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Restocked products and rotated items according to standard procedures.
Gallery Attendant
Dallas Museum Arts
03.2011 - 05.2012
- Maintained a clean and organized gallery environment, creating an inviting atmosphere for visitors to enjoy.
- Ensured artwork safety by diligently monitoring gallery spaces and maintaining proper environmental conditions.
- Collaborated with gallery staff to plan and execute successful opening receptions and special events.
- Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
- Enhanced visitor experience by providing informative and engaging guided tours of exhibitions.
Education
High School Diploma -
Moises E Molina High School
Dallas, TX06.2010
Skills
- Team Leadership
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Remote Work Capabilities
- Appointment Scheduling
Timeline
Security Supervisor
Jets
01.2018 - Current
Customer Service Representative
Teleperformance
10.2015 - 07.2017
Quality Control Inspector
HOBI International Inc
01.2015 - 10.2015
Baylor Hospital
Housekeeper
01.2013 - 03.2013
Receiver Clerk
Neiman Marcus Warehouse
05.2012 - 01.2013
Gallery Attendant
Dallas Museum Arts
03.2011 - 05.2012
High School Diploma -
Moises E Molina High School
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