Ariel Bynum
Newnan,GA
Summary
Dedicated and focused Administrative professional also skilled in Customer Service offering excellent communication, planning and prioritization skills demonstrated through 14+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Promoting lasting customer satisfaction by delivering quality service unparalleled support. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
14
14
years of professional experience
Work History
Medical Coding and Billing Specialist
CompCare
02.2020 - Current
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Office Manager
Sugarlicious
02.2015 - Current
- Determine quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Coordinate with customers to guarantee timely delivery of all pastries, cakes and desserts.
- Managed in-store, pick-up orders and catering needs.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Developed and implemented cost-saving strategies for production of cakes, pastries and desserts.
- Coordinated special projects and managed schedules.
Customer Service Agent
Sitel
08.2021 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded over 50 customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer account discrepancies and concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Data Entry Specialist
Amedisys
04.2015 - 05.2018
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Built and maintained tracking databases for variety of measuring aspects.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Claims Operations Specialist
MultiPlan
02.2010 - 02.2015
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Communicated effectively with staff members of operations, finance and clinical departments.
Professional Assistant
House Of Broel's Victorian
05.2009 - 02.2011
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services by running errands, managing mail, scheduling appointments, and arranging transportation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Assisted manager in all aspects of business operations.
Education
No Degree - Business Administration And Management
University of New Orleans
New Orleans, LA05.2010
Certification - Culinary Arts
Baton Rouge Community College
Baton Rouge, LA05.2018
Certification - Medical Office Computer Specialist
Medical Training College
Baton Rouge, LA05.2003
Skills
- Microsoft Office Suite Proficiency
- Database Research
- Document and Records Management
- Administrative and Office Support
- Customer Relationship Management
- Customer Account Management
- CRM Software
- Productivity Management
- Customer Data Confidentiality
- Time Management
Timeline
Customer Service Agent
Sitel
08.2021 - 05.2023
Medical Coding and Billing Specialist
CompCare
02.2020 - Current
Data Entry Specialist
Amedisys
04.2015 - 05.2018
Office Manager
Sugarlicious
02.2015 - Current
Claims Operations Specialist
MultiPlan
02.2010 - 02.2015
Professional Assistant
House Of Broel's Victorian
05.2009 - 02.2011
No Degree - Business Administration And Management
University of New Orleans
Certification - Culinary Arts
Baton Rouge Community College
Certification - Medical Office Computer Specialist
Medical Training College
Similar Profiles
Christina TaylorChristina Taylor
Early Intervention Specialist at Compcare TherapeuticsEarly Intervention Specialist at Compcare Therapeutics
Afifa RiazAfifa Riaz
ADMINISTRATIVE ASSISTANT (INTERN) at COMPCARE INCADMINISTRATIVE ASSISTANT (INTERN) at COMPCARE INC
Afifa RiazAfifa Riaz
ADMINISTRATIVE ASSISTANT (INTERN) at COMPCARE INCADMINISTRATIVE ASSISTANT (INTERN) at COMPCARE INC
Latanya S. BucknerLatanya S. Buckner
Director of Financial Administration II- Professional Education at Georgia Institute of TechnologyDirector of Financial Administration II- Professional Education at Georgia Institute of Technology
Evan RobertsonEvan Robertson
Land Surveyor at Stothard Engineering, Inc. & Land SurveyingLand Surveyor at Stothard Engineering, Inc. & Land Surveying