Ariel byther
JACKSON
Summary
Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills. Ready to use and develop administrative and interpersonal skills in role.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
Sutherland Global
11.2024 - 12.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
RADIOGLY SCHEDULER
CARNET HEALTH
05.2024 - 11.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Acted as first point of contact and set appointments for prospective clients.
Billing Auditor
Grace And Mercy
03.2024 - 05.2024
- Increased customer satisfaction with accurate invoicing, addressing concerns promptly and professionally.
- Improved billing accuracy by meticulously reviewing invoices and identifying discrepancies.
- Verified insurance coverage and obtained pre-authorizations.
- Analyzed data to identify trends and predict future insurance needs.
Administrative Assistant
Mississippi Behavioral Health Services
01.2024 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
Csr
Pearl Interactive Network
01.2024 - 02.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Education
Bachelor of Science - BUSINESS OF ADMINSTRATIOIN IN HEALTH IN SCIENCE
STRAYER UNIVERSITY
07-2028
High School Diploma -
LANIER HIGH SCHOOL
05-2016
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
Sutherland Global
11.2024 - 12.2024
RADIOGLY SCHEDULER
CARNET HEALTH
05.2024 - 11.2024
Billing Auditor
Grace And Mercy
03.2024 - 05.2024
Administrative Assistant
Mississippi Behavioral Health Services
01.2024 - 03.2024
Csr
Pearl Interactive Network
01.2024 - 02.2024
Bachelor of Science - BUSINESS OF ADMINSTRATIOIN IN HEALTH IN SCIENCE
STRAYER UNIVERSITY
High School Diploma -
LANIER HIGH SCHOOL
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