Ariel Chapman
Humble,TX
Summary
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Woodspring Suites
Texas City, TX
08.2024 - Current
- Assist the General Manager in overseeing all aspects of the hotel's operations, including the front desk, housekeeping, and Maintenace departments.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Created promotional campaigns to increase store traffic and generate revenue.
- Identified opportunities for cost savings and operational efficiency improvements.
Assistant General Manager
LaQuinta Inn and Suites
Houston, TX
07.2022 - 08.2023
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Collaborated with other departments within the organization to coordinate projects.
- Prepared weekly schedules for staff members based on their availability.
Front Office Manager
Laquinta Inn And Suites Port Lavaca
Houston, TX
04.2021 - 07.2022
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
Education
Associate of Arts - Psychology
Blinn Community College
Bryan, TX12-2018
Skills
- Quick to embrace challenge and changes in priority, providing significant result and high levels of accuracy
- Able to prioritize task effectively ensuring efficiently allocation of time ans resources to maximize productivity
- skilled in decision making,conflict resolution and strategic planning, enabling successful project execution and team efficiency
- Independent and self-reliant but also a team player
Timeline
Assistant General Manager
Woodspring Suites
08.2024 - Current
Assistant General Manager
LaQuinta Inn and Suites
07.2022 - 08.2023
Front Office Manager
Laquinta Inn And Suites Port Lavaca
04.2021 - 07.2022
Associate of Arts - Psychology
Blinn Community College