Ariel Clark
Cordova,TN
Summary
Detail-oriented Scheduling Manager with extensive experience in patient scheduling, registration, insurance verification, and workforce coordination. Proven ability to optimize schedules, verify authorizations, and ensure compliance with healthcare regulations. Strong expertise in clinic operations, referral coordination, and administrative support. Currently pursuing a Bachelor’s degree in Healthcare Informatics Management.
Overview
5
5
years of professional experience
Work History
Scheduling Manager
Cornerstone Caregiving
08.2025 - Current
- Ensured continuity of care by managing patient and caregiver scheduling effectively.
- Verified Medicaid eligibility and service authorizations for compliance and scheduling accuracy.
- Coordinated with teams to resolve scheduling issues and maintain service coverage.
- Updated schedules promptly based on changing Medicaid approvals and client needs.
- Maintained accurate records of employee skills, certifications, and availability for assignment.
- Communicated schedule changes clearly to staff and stakeholders to enhance collaboration.
Patient Care Technician
Methodist South Hospital
08.2024 - 08.2025
- Enhanced patient independence by assisting with daily living activities.
- Documented vital signs and reported any changes to nursing staff promptly.
- Executed basic clinical procedures, including EKGs and blood draws efficiently.
- Recorded patient care activities accurately in the electronic health record system.
- Delivered emotional support and communicated clearly with patients and families.
- Ensured clean and safe environments by properly sanitizing equipment.
Patient Service Clerk
Regional One Health
09.2023 - 08.2024
- Enhanced patient experience by greeting and guiding visitors throughout the facility.
- Updated patient data and verified insurance details during registration processes.
- Coordinated appointments and managed internal referrals to optimize scheduling efficiency.
- Handled phone inquiries regarding registration, scheduling, and general patient information.
- Maintained precise electronic health records for all patient interactions and updates.
- Supported clinical staff with administrative tasks, improving unit workflow efficiency.
Head Cashier
Home Depot
01.2023 - 09.2023
- Ensured register accuracy by overseeing daily cash operations efficiently.
- Managed cashier schedules, maintaining efficiency and ensuring adequate coverage.
- Resolved escalated service issues by addressing customer concerns swiftly.
- Delivered excellent service through comprehensive cashier training and support.
Customer Service Associate / Cashier
Lowe’s Home Improvement
08.2021 - 01.2023
- Enhanced customer satisfaction by expertly guiding product selection and resolving inquiries.
- Consistently delivered positive customer service in a high-demand, fast-paced setting.
- Ensured transaction accuracy and upheld professionalism in all customer interactions.
Assistant Store Manager
KFC
12.2020 - 06.2021
- Enhanced daily operations through effective staffing and scheduling strategies.
- Maintained compliance with safety standards and health regulations consistently.
- Facilitated employee training and performance reviews to boost team productivity.
- Streamlined cash management processes, improving accuracy and efficiency.
- Coached team members to enhance customer service and operational effectiveness.
Education
Bachelor of Science - Healthcare Informatics Management
Western Governors University
Associate Degree - Healthcare Information Management
Southwest Tennessee Community College
12.2024
Skills
- Patient Scheduling & Registration
- Insurance Verification & Pre-Certification
- Referral Coordination
- Electronic Health Records (Epic, Cerner)
- Scheduling Systems (Kronos, Shiftboard)
- Patient Flow & Clinic Operations
- HIPAA & Confidentiality Compliance
- Workforce Planning & Optimization
- Customer Service & Patient Experience
- Cross-Departmental Communication
- Problem Solving & Time Management
Timeline
Scheduling Manager
Cornerstone Caregiving
08.2025 - Current
Patient Care Technician
Methodist South Hospital
08.2024 - 08.2025
Patient Service Clerk
Regional One Health
09.2023 - 08.2024
Head Cashier
Home Depot
01.2023 - 09.2023
Customer Service Associate / Cashier
Lowe’s Home Improvement
08.2021 - 01.2023
Assistant Store Manager
KFC
12.2020 - 06.2021
Associate Degree - Healthcare Information Management
Southwest Tennessee Community College
Bachelor of Science - Healthcare Informatics Management
Western Governors University
ADDITIONAL HIGHLIGHTS
- Strong experience aligning scheduling, insurance verification, and patient communication to support efficient clinic operations.
- Proven ability to cross-train, assist with onboarding, and collaborate with multidisciplinary teams.