Ariel Colon
Springfield,MA
Summary
Successful sales professional with 10+ years experience in a large scale of Retail environments. Implement control measures to ensure operations remain within company targets/standards through merchandising, staff management and inventory initiatives.
Bilingual professional with well-developed selling and interpersonal skills. Driven and poised with a friendly, outgoing personality. Eager to boost success in a Sales Associate role.
Persuasive sales professional with a career spent working for several well-known high-end retailers. Team player adept at cultivating long-lasting relationships with clientele. Looking to take selling to the next level with a role focused on assisting customers in the jewelry/merchandise.
Trustworthy sales associate educated on all current trends. Comfortable in all sorts of challenging environments. Looking for position working closely with customers and finding exact products to fit customer needs.
Overview
12
12
years of professional experience
Work History
Fine Jewelry Sales Associate
JCPenney
Holyoke, MA
04.2015 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting jewelry pieces according to their preferences and needs.
- Provided product knowledge about the available fine jewelry items.
- Advised customers on proper care of fine jewelry pieces.
- Processed sales transactions using point-of-sale systems.
- Maintained accurate records of all sales transactions.
- Ensured store security by monitoring suspicious activities and individuals.
- Resolved customer complaints in an efficient and courteous manner.
- Conducted inventory checks to ensure adequate stock levels were maintained.
- Organized merchandise displays in a visually appealing manner.
Sales Clerk
Party City
East Longmeadow, MA
09.2014 - 07.2015
- Greeted customers and responded to inquiries in a professional manner.
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Assisted in the development of store displays to promote products.
- Ensured that promotional materials were adequately stocked at all times.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Performed price checks for items requested by customers when needed.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Followed up on customer requests or concerns in a timely manner.
- Adhered to company guidelines for cash register operations including proper opening and closing procedures.
- Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
- Resolved conflicts between customers and staff members professionally while maintaining composure during difficult situations.
- Assisted customers over the phone with orders, product information, tracking numbers.
- Performed regular inventory counts to ensure accurate records were maintained.
- Prepared merchandise for shipment according to company policy ensuring correct packing materials were used.
- Identified opportunities to increase sales through cross-selling techniques.
- Updated pricing and sales signs to promote merchandise.
- Greeted customers upon entrance and handled cash and credit transactions.
- Responded to customer questions about products and services.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Assisted customers with product, promotion and policy information.
- Put new merchandise on shelves and racks in attractive arrangements.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Followed instructions to properly arrange merchandise items.
Factory Worker
Jpolep
Chicopee, MA
06.2013 - 09.2013
- Operated machinery to produce parts and products according to specifications.
- Maintained inventory of materials and supplies, ensuring adequate stock levels.
- Monitored production processes, troubleshooting any issues that arose.
- Followed safety protocols while operating equipment and handling materials.
- Assisted in the assembly of components into finished products.
- Stacked boxes onto pallets for storage or shipment in an orderly manner.
- Cleaned work areas and machines to maintain a safe and organized environment.
- Kept accurate records of production data such as quantity produced and rejected items.
- Communicated effectively with team members regarding tasks and progress.
- Identified problems related to assembly line operations and took corrective action.
- Sorted and packaged products to prepare for processing or shipment.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Loaded and unloaded items from machines and conveyors.
- Assisted processes for maintaining equipment cleanliness and safe operations according to company policies and procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
Sales Associate
Aeropostale
Springfield, MA
05.2012 - 10.2012
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Chicopee High School
Chicopee, MA06-2012
Some College (No Degree) - Graphic Design/photography
Springfield Technical Community College
Springfield, MASkills
- Counter Business
- Jewelry
- Sales Quota Achievement
- Diamond Grading Methodologies
- Customer Experiences
- Sales Expertise
- Retail Sales
- Staff Training
- [Product and Service] Expertise
- Inventory
- Credit Applications
- Marketing
- Diamond Sales
- Diamond and Gem Knowledge
- Product Knowledge
- Company Policy Adherence
- Counter Maintenance
Timeline
Fine Jewelry Sales Associate
JCPenney
04.2015 - Current
Sales Clerk
Party City
09.2014 - 07.2015
Factory Worker
Jpolep
06.2013 - 09.2013
Sales Associate
Aeropostale
05.2012 - 10.2012
High School Diploma -
Chicopee High School
Some College (No Degree) - Graphic Design/photography
Springfield Technical Community College