ARIEL CRUZ
Newcastle
Summary
Motivated individual with a proven track record of surpassing customer service expectations and achieving sales goals. Expertise in assessing client financial needs and delivering tailored solutions. Strong understanding of financial principles, accounting practices, and procedures. Highly organized, detail-oriented, and efficient. Experience utilizing accounting software, compiling data, and preparing financial reports. Adapts quickly to new environments and embraces additional responsibilities. Known for dependability and possesses knowledge in customer service, data entry, and records management. Highly organized and self-motivated. Excels in communication and interpersonal skills. Demonstrates ability to prioritize tasks and meet deadlines. Adaptable professional with 10 years of work experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
River Valley Community Bank
06.2023 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Participated in ongoing professional development opportunities to stay current with research-based best practices in middle grades math education.
- Reduced response times for assistance requests by efficiently prioritizing and organizing tasks.
- Improved team productivity with effective communication, planning, and coordination of resources.
- Contributed valuable insights during team meetings aimed at improving service delivery outcomes for all stakeholders involved.
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Maximized revenue generation through careful assessment of loan applications and diligent follow-up on delinquent accounts.
Banker
Wells Fargo
07.2019 - 06.2023
- Conducted daily risk management to prevent losses and exposure.
- Record retention designee ensuring that all bank documents are filed accordingly and shipped out as scheduled
- Performing daily spot checks to ensure branch and myself are in compliance with audit and operational guidelines based on Wells forgo polices and procedures
- Handling sensitive material
- Daily opening and closing procedures
- Professional and courteous communication and interpersonal skills
- Mentoring and training skills by partnering with branch manager to ensure overall branch success by creating a positive work environment and couching team members
- Managing and coaching team members around customer experience, building relationships, and quality referrals
- Identified cross-selling opportunities and recommended banking products and services to customers
- Educated customers on how to use banking products, services, and other financial solutions
- Monitored banking regulations and maintained compliance with all banking and financial policies
- Referred clients to financial specialists in event of specialized needs
- Received checks and cash for deposit, verifying amounts and checking for accuracy of deposit slips
- Participated in branch sales meetings and training sessions to stay informed of new banking products and services
- Helped clients troubleshoot and resolve issues with ATM machines and online banking services
- Analyzed client financial needs, suggested appropriate financial services, and prepared loan applications
- Analyzed client's financial needs to suggest appropriate services
- Helped new and existing clients open personal accounts and resolve issues related to ATM machines and online banking
- Entered customer transactions into computers to record transactions and issue computer-generated receipts
- Exceeded branch expectations and banking goals by teaming up with associates in closing potential leads
Manager
Forever 21
12.2018 - 04.2022
- Managed inventory and restocked product to ensure baristas had all necessary supplies
- Coached and motivated team to exceed goals for sales, speed of service and order accuracy
- Designed and implemented customer loyalty programs and promotions
- Enforced sanitary practices to foster general cleanliness and maintenance of coffee shop
- Coordinated with vendors to support adequate supply of products
- Responded to customer trends, needs and comments to drive quality experience and enhance future sales
- Planned and implemented marketing activities to promote products
- Resolved customer complaints regarding food service
- Recorded production, operational, and personnel data on specified forms
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements
- Compiled and balanced cash receipts at end of day and shift
- Performed various financial activities, such as cash handling and deposit preparation
- Established and enforced barista standards and best practices
Barista Shift Lead
Starbucks
01.2017 - 04.2022
- Compiled information about new accounts, enter account information into computers and file related forms and other documents
- Issued initial and replacement safe-deposit keys to customers
- Processed loan applications
- Scheduled repairs for locks on safe-deposit boxes
- Established relationships with customers to build trust and loyalty
- Needed for opening accounts and renting safe-deposit boxes
- Executed wire transfers of funds
- Informed customers of procedures for applying for services, such as ATM cards, direct deposit of checks and certificates of deposit
- Researched discrepancies related to new accounts and resolved them in a timely manner
- Referred customers to appropriate bank personnel to meet financial needs
- Initiated quality financial wellness conversations to add value to customers relationships
- Developed and implemented strategies to increase loan applications, as well as customer satisfaction
- Computed financial fees, interest and service charges
- Obtained and processed information required for provision of services, such as opening accounts, savings plans and purchasing bonds
- Balanced currency, coin and checks in cash drawers at ends of shifts
- Opened new checking and savings accounts, money market accounts and safe deposit boxes
- Resolved problems and discrepancies concerning customers' accounts
- Prepared work schedules for staff
- Examined checks to confirm endorsements
- Received and counted daily inventories of cash, drafts, and travelers' checks
- Answered telephones to assist customers with questions and inquiries
- Monitored bank vaults to verify correct cash balances
- Carried out special services for customers, such as ordering bank cards and checks
- Promoted bank products and services to consistently meet cross-selling goals
Education
High School Diploma -
Rio Linda High School
Rio Linda, California12.2009
Skills
- Strong Organization skills
- Multi-tasking
- Independent work
- Teamwork
- Creative thinking
- Detail oriented
- Efficiency
- Written communication
- Verbal skills
- Proficiency in application programs
- Adaptable Learner
- Customer Engagement
- Managerial experience
- In-Depth Knowledge of Account Types
- Revenue Growth
- Account Verification
- Reconciliation
Certification
Notary License
Timeline
Branch Operations Manager
River Valley Community Bank
06.2023 - Current
Banker
Wells Fargo
07.2019 - 06.2023
Manager
Forever 21
12.2018 - 04.2022
Barista Shift Lead
Starbucks
01.2017 - 04.2022
High School Diploma -
Rio Linda High School
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