Ariel Dailey
Orlando,Florida
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate
Target
06.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Educated customers about products and processed purchases.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Advocate
Target
07.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Manager
Metrolube Enterprises
10.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Substitute Teacher
Scottsdale Academy
07.2019 - 07.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Electrician's Assistant
IMS Electrical
05.2017 - 06.2019
- Assisted with electrical work by running conduit and pulling wire.
- Worked extended hours on weekday and weekend projects.
- Tested and replaced system components like outlets and switches as part of preventive maintenance program.
- Kept equipment clean and well-maintained for optimal performance at job sites.
- Performed basic and semi-skilled electrical work under direction of electrician.
- Traced out short circuits in installed wiring using testing meters.
- Organized hand tools, power tools and tool pouches for electrical team.
- Maintained organized supply of commonly used electrical parts to support typical needs.
- Repaired and maintained wall- and ceiling-mounted light fixtures.
- Completed routine electrical systems maintenance such as checking and changing out light bulbs.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL06.2018
Skills
- Receiving Support
- Report Creation
- Quality Control
- Complaint Resolution
- Microsoft PowerPoint
- Microsoft Excel
- Order Fulfillment
- POS Systems Expertise
- Staff Training
- Technical Troubleshooting
- Store Maintenance
- Money Handling Abilities
Timeline
Customer Service Advocate
Target
06.2022 - 01.2023
Customer Service Advocate
Target
07.2021 - 06.2022
Assistant Manager
Metrolube Enterprises
10.2020 - 07.2021
Substitute Teacher
Scottsdale Academy
07.2019 - 07.2020
Electrician's Assistant
IMS Electrical
05.2017 - 06.2019
High School Diploma -
Lake Brantley High School