ARIEL DAVIS
Trenton,US
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.My biggest achievement in my receptionist career is knowing that I can make a change in peoples lives. "Always being the first impression makes a difference."
Overview
14
14
years of professional experience
Work History
Receptionist
Trenton Telephone
01.2010 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct IT or billing departments.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Lead Receptionist
Southeastern Retina Associates
01.2012 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Receptionist
Distefano Eye Center
02.2015 - 11.2018
- Give guests accurate and precise information
- Professional business documents, such as patient demographics and HIPPA compliance were written by me
- Make appointments and keep track of them on a calendar
- Maintain contact with patients prior to appointments and followed up after each surgery procedure
- Answered multiple phone lines
- Collected/posted payments ( Cash Credit/debit cards and checks)
- Filed all patients charts for the week
- Collection of all patient information for following appointments and post op.
Lead Front Office Receptionist
Center-Oral & Facial Surgery
11.2018 - 11.2020
- Was in charge of collecting, sorting, distributing, and sending mail and packages
- Quickly routed incoming mail and messages to the appropriate people
- Gathered and prepared documentation and reports for office meetings, distribution, and filing
- Kept the reception area clean and tidy to give visitors a positive first impression
- Provided customer service and resolved or escalated issues to management for resolution
- Answered phone calls from patients, referring physicians, and a variety of other callers looking for information
- Was in charge of sorting, receiving, and distributing mail between departments throughout the office
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate department
- Answered multiple phone calls through out the day
- Scheduled other receptionist and schedulers for the week
- Collection of all patient payments prior to surgery and day of.
Patient Care Coordinator
Riverbend Oral Surgery
06.2020 - 11.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Coordinated transportation to get patients to and from medical appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Presented treatment plan(s) with insurance estimates.
- Checked mail daily- stamped all outgoing postage
- Sent in all surgery and new patient medications through DoseSpot.
Education
High School -
Dade County High School
Trenton, GA01.2010
Skills
- Exceptional customer skills
- Phone skills
- Multi-tasking
- Typing
- Communication
- Excel, word and PowerPoint
- Processing of payments
- Sort/Mailing out mail
- Team player
- Problem Solving
- Scheduling
- Accounts payable / accounts receivable
- Attention to detail
- Organization skills
- Memorization and recall
- Data entry
- Office Administration
- New Hire Training
- Insurance Verification
- Payment Collection
- Patient Care Coordination
- Patient Education
- Patient Flow Management
- Appointment Scheduling
- HIPAA Compliance
- Organizational Standards
- Goal Setting
- Patient Relations
- Critical Thinking Skills
- Customer Service
- Creative Problem-Solving
- Switchboard Operation
- Attention to Detail
- Patient Registration
- Multitasking Ability
- Patient Satisfaction
- Empathy and Compassion
Timeline
Patient Care Coordinator
Riverbend Oral Surgery
06.2020 - 11.2023
Lead Front Office Receptionist
Center-Oral & Facial Surgery
11.2018 - 11.2020
Receptionist
Distefano Eye Center
02.2015 - 11.2018
Lead Receptionist
Southeastern Retina Associates
01.2012 - 02.2015
Receptionist
Trenton Telephone
01.2010 - 01.2012
High School -
Dade County High School