Ariel DeMunn
Columbus,GA
Summary
Qualified Advanced Technical Support Specialist with over four years of helpdesk and customer service experience. Provides comprehensive software support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
8
8
years of professional experience
Work History
English Teacher
Muscogee County School District
08.2019 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Technical Support Specialist
TaxShield, LLC
01.2016 - 08.2019
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Compliance Officer
Supreme Fast Tax
01.2016 - 08.2019
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Education
Master of Arts - English Education
Georgia Southern University
Statesboro, GA05.2023
Bachelor of Arts - Integrated Media
Columbus State University
Columbus, GA05.2019
Skills
- Team Teaching
- Faculty Collaboration
- Technology Integration
- Online Instruction
- Organizational Ability
- Proficient in Microsoft
Timeline
English Teacher
Muscogee County School District
08.2019 - Current
Technical Support Specialist
TaxShield, LLC
01.2016 - 08.2019
Compliance Officer
Supreme Fast Tax
01.2016 - 08.2019
Master of Arts - English Education
Georgia Southern University
Bachelor of Arts - Integrated Media
Columbus State University