Ariel Diaz
Killeen,TX
Summary
Dependable worker effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Seeking to continue experience in the medical field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
11.2023 - Current
- Accurately and efficiently handled cash in fast pace setting
- Used customer service and hospitality while accommodating every guest that arrived to establishment
- Demonstrated excellent multi-tasked skills working during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Phlebotomist
ImmunoTek (Freedom Plasma)
06.2023 - 09.2023
- Successfully assisted donors in plasma collecting stage during their visits
- Ensured donors received all their red blood cells back as well as receiving their saline.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Reviewed patient records for accuracy and completeness.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples in accordance with laboratory protocols and regulations.
Caretaker
Caring Hands Learning Center
02.2023 - 04.2023
- Cared for children ranging from ages 3 months to 3 years old
- Assisted owner and director in everyday tasks during breaks and nap time.
- Planned, prepared, and served meals and snacks.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Assisted with activities to support curriculum objectives.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Assisted in potty training and other daily hygiene activities to support child development.
- Encouraged children to develop healthy social and emotional skills.
- Read stories, sang songs and facilitated creative play.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Phlebotomist
Grifols
03.2022 - 09.2022
- Successfully assisted donors in plasma collecting stage during their visits
- Ensured donors received all their red blood cells back as well as receiving their saline
- Also trained in processing plasma area and donor intake area
- Certified in all three areas of center as well as certified as trainer.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
Secretary III
Union Grove Middle School
09.2020 - 11.2021
- Assist principal and teachers with their everyday needs
- Greeted parents assisted in their needs pertaining to their student
- Answered phone calls and responded to emails.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Screened visitors and issued badges to maintain safety and security.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Educational Aide
Union Grove Middle School
08.2019 - 09.2020
- Assist students who are currently at risk of failing their classes and potentially dropping out
- Assist students in the 6th, 7th, and 8th grade
- Assist teachers with delivering lessons to students and assuring the students are understanding their subjects.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Mentored and tutored individual students needing additional help.
CCMA
Freedom Urgent Care
03.2019 - 04.2019
- Assisted in helping patients
- Triaged patients
- Administered medications via orally, intramuscularly, and intradermally
- Assisted in disinfecting duties and closing duties
- Assisted in opening duties and preparing for the day.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment
Server
Chopstick
03.2016 - 12.2016
- Accurately and efficiently handle cash in a fast pace setting
- Used customer service and hospitality while accommodating every guest that arrived to the establishment
- Demonstrated skills in attention to detail and multi-tasked by working during peak hours, and giving genuine service to all guest and their schedule
- Answered the phone for to-go orders and scheduled parties, while maintaining by duties as the guests server.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Barista
Starbucks
09.2015 - 03.2016
- Accurately and efficiently handled cash in a fast pace setting
- Used customer service and hospitality while accommodating every guest that arrived to the establishment
- Demonstrated excellent multi-tasked skills working during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
After-School Instructor
Extreme Cheer & Tumble
08.2015 - 11.2015
- Assisted children with their homework after school
- Created fun activities while awaiting the child pickup
- Trained the children in basic gymnastic skills.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Prepared after-school enrichment activities for children to encourage student participation.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
Server
Chipotle
05.2015 - 07.2015
- Accurately and efficiently handle cash in a fast pace setting
- Used customer service and hospitality while accommodating every guest that arrived to the establishment
- Demonstrated skills in attention to detail and multi-tasked by working during peak hours, and giving genuine service to all guest and their schedule
- Answered the phone for to-go orders and scheduled parties, while maintaining by duties as the guests server
- Prepared the menu before opening.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Enlisted Soldier
US Army
05.2013 - 04.2015
- Maintained the bookkeeping for the soldiers and their appointments
- Kept proper documentations of the defaults on the vehicles
- Always maintained my military baring and paid close attention to detail.
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Engaged targets in low-light conditions with night vision equipment.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Coached and mentored new recruits for motivated, high-performing teams.
- Delivered prompt first aid and medical care to injured personnel, optimizing outcomes.
- Responded calmly and professionally to chemical, biological and nuclear threats.
Cashier
Carter’s Supermarket
02.2013 - 05.2013
- Accurately and efficiently handled cash in a fact paced environment
- Used excellently customer service to provide the guest with effective and quick checkout, to allow them to continue their day
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Arts - Bible Studies
Liberty University
Lynchburg, VA01.2025
BBA -
Strayer University
Killeen, TX11.2021
Medical Assisting- CCMA -
Vista College
Killeen, TX08.2019
Phlebotomy- CPT -
NHA
Killeen, TX03.2019
Skills
- POS Systems
- Beverage Preparation
- Opening and Closing Duties
- Food Preparation
- Specimen Preparation
- Patient Confidentiality
- Sample and Specimen Collection
- Patient Care
- Medical Records Management
- Medical Terminology
- Patient Flow Management
- Payment Collection
- Phlebotomy
- CPR Training
- Safe Food Handling
Certification
- NHA CCMA, 2019
- NHA CPT, 2019
- AMA BLS, 2019
References
References available upon request
Timeline
Barista
Starbucks
11.2023 - Current
Phlebotomist
ImmunoTek (Freedom Plasma)
06.2023 - 09.2023
Caretaker
Caring Hands Learning Center
02.2023 - 04.2023
Phlebotomist
Grifols
03.2022 - 09.2022
Secretary III
Union Grove Middle School
09.2020 - 11.2021
Educational Aide
Union Grove Middle School
08.2019 - 09.2020
CCMA
Freedom Urgent Care
03.2019 - 04.2019
Server
Chopstick
03.2016 - 12.2016
Barista
Starbucks
09.2015 - 03.2016
After-School Instructor
Extreme Cheer & Tumble
08.2015 - 11.2015
Server
Chipotle
05.2015 - 07.2015
Enlisted Soldier
US Army
05.2013 - 04.2015
Cashier
Carter’s Supermarket
02.2013 - 05.2013
Bachelor of Arts - Bible Studies
Liberty University
BBA -
Strayer University
Medical Assisting- CCMA -
Vista College
Phlebotomy- CPT -
NHA