Ariel Di Pietro

Employee

Wendys Restaurant

Palmer, MA

05.2021 - Current

Maintained work area and kept cash drawer organized.
Greeted customers and provided friendly customer service.
Resolved customer complaints in a professional manner.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Collected credit card and cash payments to complete transactions for customer orders.
Recognized by management for providing exceptional customer service.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Assembled and served meals according to specific guest requirements.
Completed daily and weekly cleaning schedules according to established standards.
Maintained safe food handling practices to prevent germ spread.
Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Adhered to company policies when dealing with difficult situations or customer complaints.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Explained goals and expectations required of trainees.
Maintained up-to-date knowledge of relevant technologies used by the organization.
Provided guidance to team members on best practices in customer service.
Provided constructive feedback and one-on-one coaching to employees.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.