Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ariel Dominguez

Miami,FL

Summary

Versatile Logistics Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 8 years of experience in Sales & Operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Planning and Performance Analyst

UNITED PARCEL SERVICE
01.2023 - Current
  • Enhanced performance analysis by implementing advanced statistical techniques and data visualization tools.
  • Implemented automated reporting systems, significantly reducing manual effort while ensuring data integrity and consistency across the organization.
  • Optimized operational strategies through meticulous data analysis and identification of key performance indicators.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Supported executive decision-making with insightful dashboard development, highlighting critical business KPIs.
  • Partnered with sales teams to analyze sales performance trends, resulting in targeted action plans for revenue growth.

Operations Manager

AMAZON LOGISTICS
12.2021 - 12.2022
  • Partnered, supervised, and assisted multiple third-party delivery service companies with their capacity planning and scheduling
  • Delivered deep dive data insights daily to regional leadership decreasing delivery returns by 40%
  • Created and implemented a talent plan for the site, which included talent acquisition, performance, and career management, learning and development, succession planning, and employee engagement
  • Accountable for all business operations managing a large distribution group, including logistics, development, and budget
  • Operated in a lean scope, reviewing financial budget processes to maximize investments, minimize costs, increasing efficiency, while boosting employee morale
  • Focused on associate development inspiring future leaders by concentrating on hiring, training, and retention of 100+ staff.

Senior Manager

MATTRESS FIRM
08.2016 - 10.2021
  • Leader of customer service excellence providing exceptional customer service while assisting customers on sales floors to meet store and individual objectives
  • Subject Matter Expert on sales operations, visibility, root cause analysis, and service-related processes
  • Recruit, interview, and hire new employees and enact disciplinary actions as needed; write weekly employee schedules; enforce company policies and procedures while maintaining positive staff relationships
  • Train managers on new products, sales techniques, and technical skills to ensure employees have solid foundation of all product knowledge; regularly provide performance reviews and coach individuals to excel; provide conflict resolution between employees to ensure positive solutions
  • Analyze Net Promoter Score (NPS) metrics and compare with past scores to provide better insight into district operations within delivery, customer experience, and staff knowledge
  • Oversee inventory; direct storage of incoming products; assist in weekly and monthly inventory counts to ensure minimal shrink.

Education

MBA - Data Analytics

LOUISIANA STATE UNIVERSITY
SHREVEPORT, LA
08.2021

Bachelor of Arts - Business Administration And Management

City College of New York of The City University of New York, The
New York, NY
05.2016

Skills

  • Business Intelligence
  • Bilingual English/Spanish
  • Lean Process Improvement
  • Root Cause Process Analysis
  • Excel Expertise
  • Sales Operations
  • Time Management
  • Business Development
  • Leadership & Motivation
  • Data Analysis
  • Statistical Modeling
  • Adaptive Learning
  • Quantitative Analysis
  • PowerBI Experience
  • Tableau Experience
  • Oracle
  • SalesForce

Accomplishments

  • Increased Safety at work shoe initiative to +95% in less than 1 month.
  • Region leader in safety and compliance for vehicle theft and rollaway prevention, decreasing engine idling by 80%
  • Increased site volume by 200% with the closure of 3 neighboring sites.
  • Recognized as being 1 of 5 ramp safety sites across the US to fully enact a OSHA approved ramp safety plan.
  • Acknowledged as 1 of 1,200 stations across US to aid in rollout of Rivian Electric Vans.
  • Recognized as #1 Delivery Station in North America 2022 prioritizing Safety, Quality, Customer Experience, Cost and People.
  • Increased delivery revenue of region by 45% in less than six months by targeting and coaching low performers and providing bi-weekly updates to staff of delivery goals.
  • Generated $6M in annual revenue across stores.
  • Defined best practices used to drive enhancements and define strategic agendas. Built KPIs, business intelligence reports, analytics, and scorecards improving operational agility. Led business reviews.
  • Recognized as Top 50 Performer for 4 years; achieved 126% of personal objectives for 2021.
  • Led and created Net Porter Score (NPS) awareness program. Increased region score by 33%

Certification

  • Google Data Analytics
  • Google Analytics
  • Google AdWords
  • Facebook Brand Practices
  • Facebook Creative Best Practices

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Planning and Performance Analyst

UNITED PARCEL SERVICE
01.2023 - Current

Operations Manager

AMAZON LOGISTICS
12.2021 - 12.2022

Senior Manager

MATTRESS FIRM
08.2016 - 10.2021

MBA - Data Analytics

LOUISIANA STATE UNIVERSITY

Bachelor of Arts - Business Administration And Management

City College of New York of The City University of New York, The
Ariel Dominguez