Ariel Dominguez
Miami,FL
Summary
Versatile Logistics Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 8 years of experience in Sales & Operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Planning and Performance Analyst
UNITED PARCEL SERVICE
01.2023 - Current
- Enhanced performance analysis by implementing advanced statistical techniques and data visualization tools.
- Implemented automated reporting systems, significantly reducing manual effort while ensuring data integrity and consistency across the organization.
- Optimized operational strategies through meticulous data analysis and identification of key performance indicators.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Supported executive decision-making with insightful dashboard development, highlighting critical business KPIs.
- Partnered with sales teams to analyze sales performance trends, resulting in targeted action plans for revenue growth.
Operations Manager
AMAZON LOGISTICS
12.2021 - 12.2022
- Partnered, supervised, and assisted multiple third-party delivery service companies with their capacity planning and scheduling
- Delivered deep dive data insights daily to regional leadership decreasing delivery returns by 40%
- Created and implemented a talent plan for the site, which included talent acquisition, performance, and career management, learning and development, succession planning, and employee engagement
- Accountable for all business operations managing a large distribution group, including logistics, development, and budget
- Operated in a lean scope, reviewing financial budget processes to maximize investments, minimize costs, increasing efficiency, while boosting employee morale
- Focused on associate development inspiring future leaders by concentrating on hiring, training, and retention of 100+ staff.
Senior Manager
MATTRESS FIRM
08.2016 - 10.2021
- Leader of customer service excellence providing exceptional customer service while assisting customers on sales floors to meet store and individual objectives
- Subject Matter Expert on sales operations, visibility, root cause analysis, and service-related processes
- Recruit, interview, and hire new employees and enact disciplinary actions as needed; write weekly employee schedules; enforce company policies and procedures while maintaining positive staff relationships
- Train managers on new products, sales techniques, and technical skills to ensure employees have solid foundation of all product knowledge; regularly provide performance reviews and coach individuals to excel; provide conflict resolution between employees to ensure positive solutions
- Analyze Net Promoter Score (NPS) metrics and compare with past scores to provide better insight into district operations within delivery, customer experience, and staff knowledge
- Oversee inventory; direct storage of incoming products; assist in weekly and monthly inventory counts to ensure minimal shrink.
Education
MBA - Data Analytics
LOUISIANA STATE UNIVERSITY
SHREVEPORT, LA08.2021
Bachelor of Arts - Business Administration And Management
City College of New York of The City University of New York, The
New York, NY05.2016
Skills
- Business Intelligence
- Bilingual English/Spanish
- Lean Process Improvement
- Root Cause Process Analysis
- Excel Expertise
- Sales Operations
- Time Management
- Business Development
- Leadership & Motivation
- Data Analysis
- Statistical Modeling
- Adaptive Learning
- Quantitative Analysis
- PowerBI Experience
- Tableau Experience
- Oracle
- SalesForce
Accomplishments
- Increased Safety at work shoe initiative to +95% in less than 1 month.
- Region leader in safety and compliance for vehicle theft and rollaway prevention, decreasing engine idling by 80%
- Increased site volume by 200% with the closure of 3 neighboring sites.
- Recognized as being 1 of 5 ramp safety sites across the US to fully enact a OSHA approved ramp safety plan.
- Acknowledged as 1 of 1,200 stations across US to aid in rollout of Rivian Electric Vans.
- Recognized as #1 Delivery Station in North America 2022 prioritizing Safety, Quality, Customer Experience, Cost and People.
- Increased delivery revenue of region by 45% in less than six months by targeting and coaching low performers and providing bi-weekly updates to staff of delivery goals.
- Generated $6M in annual revenue across stores.
- Defined best practices used to drive enhancements and define strategic agendas. Built KPIs, business intelligence reports, analytics, and scorecards improving operational agility. Led business reviews.
- Recognized as Top 50 Performer for 4 years; achieved 126% of personal objectives for 2021.
- Led and created Net Porter Score (NPS) awareness program. Increased region score by 33%
Certification
- Google Data Analytics
- Google Analytics
- Google AdWords
- Facebook Brand Practices
- Facebook Creative Best Practices
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Planning and Performance Analyst
UNITED PARCEL SERVICE
01.2023 - Current
Operations Manager
AMAZON LOGISTICS
12.2021 - 12.2022
Senior Manager
MATTRESS FIRM
08.2016 - 10.2021
MBA - Data Analytics
LOUISIANA STATE UNIVERSITY
Bachelor of Arts - Business Administration And Management
City College of New York of The City University of New York, The