Ariel Douglas
Houston,TX
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Reliable Mover familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills.
Overview
12
12
years of professional experience
Work History
Retail Sales Lead
Buy Buy Baby
11.2020 - 08.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Used in-store system to locate inventory and place special orders for customers.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge
Appointment Coordinator
Jennie's Grooming
08.2016 - 11.2020
- Assessed customer needs and responded to customer emails and calls.
- Scheduled appointments for customers in person or over telephone.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Directed telephone calls to appropriate parties.
- Called and rescheduled appointments for clients.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Lead
American Eagle
12.2014 - 07.2016
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Assistant Manager
Aeropostale
01.2012 - 12.2014
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
Education
Associates in Business - Business
Lone Star College System
Spring, TXHigh School Diploma -
Cy Creek High School
Skills
- Vast management history
- Advanced technological expert
- Independent in solving conflicts
- Proven analytical, problem solving and organizational skills
- Excellent attention to detail
- Ability to influence, work effectively, and implement solutions in cross-functional, team environment
- Able to handle multiple detailed tasks simultaneously
- Strong written and oral communication skills
- Attention to detail and accuracy
- Specifically, computer literate with MS Word, Excel and Outlook
- Impeccable follow-through and commitment to quality customer service
- Strong time management skills
- Problem Solving - Identifies and resolves problems in timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Project Management
- Strong Organization
- Appointment management
- Professional telephone demeanor
References
- Tyre Carothers, 281-636-8840
- Morgan Biche, 832-886-8617
- Jennie Hemphill, 281-469-6000
Timeline
Retail Sales Lead
Buy Buy Baby
11.2020 - 08.2023
Appointment Coordinator
Jennie's Grooming
08.2016 - 11.2020
Sales Lead
American Eagle
12.2014 - 07.2016
Assistant Manager
Aeropostale
01.2012 - 12.2014
Associates in Business - Business
Lone Star College System
High School Diploma -
Cy Creek High School
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