Ariel Dunlap
Kenosha,WI
Summary
With over 10 years of customer service experience, I am eager to bring my skill set to your company to help drive the companies’ mission while meeting my personal career aspirations. I am a champion for change in search of a lifelong career with a rewarding company.
Overview
11
11
years of professional experience
Work History
Server
Cracker Barrel
08.2013 - Current
- Greeting customers at their assigned table and establishing good rapport for good customer experience
- Promptly attending to customer needs and providing personalized service.
- Consultative approach with customers when any questions or concerns arise regarding our menu options
- Upkeep with OSHA training and regulations
- Work to increase sales significantly by upselling select items such as desserts, beverages and other promotional items.
- Maintain clean and orderly dining area for enjoyable guest experience.
Business Development Representative
Rosen Automotive
11.2021 - 08.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Assisted with inbound & outbound calls (100+ per day) as well as internet inquiries regarding vehicle purchases and vehicle service related needs.
- Identified client needs to schedule appointments for sales and/or service department
- Data entry and Maintain client records in CRM database
- Established follow up with customers to foster repeat business
- Identified new business opportunities through cold calling, networking
Business Development Representative
Palmen Motors
01.2018 - 11.2021
- Increased client base by identifying potential customers and initiating strategic outreach.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Assisted with inbound & outbound calls (100+ per day) as well as internet inquiries regarding vehicle purchases and vehicle service-related needs.
- Identified client needs to schedule appointments for sales and/or service department
- Data entry and Maintain client records in CRM database
- Established follow up with customers to foster repeat business
- Identified new business opportunities through cold calling, networking
Education
No Degree - Nursing
Gateway Technical College
Kenosha, WIHigh School Diploma -
Reuther Central High School
Kenosha 06.2009
Skills
- Good verbal and written communication skills
- Multitasking Abilities
- Strong organization skills with ability to prioritize tasks
- Experience with Microsoft Office, Microsoft word
- Ability to reach and maintain set goals
- Experience with data entry & record keeping
- Good telephone etiquette
- Digital Savvy
- Goal- Oriented & good with time management
- CRM Software
- Problem resolving by following standard processes and evaluating solutions
- Flexible as team player & individual employee
Timeline
Business Development Representative
Rosen Automotive
11.2021 - 08.2023
Business Development Representative
Palmen Motors
01.2018 - 11.2021
Server
Cracker Barrel
08.2013 - Current
No Degree - Nursing
Gateway Technical College
High School Diploma -
Reuther Central High School