Ariel Dye
Alpharetta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking long-term responsibilities in areas where relevant skills and experience can contribute to the company’s missions and goals.
Overview
7
7
years of professional experience
Work History
Receptionist
HELIX CPA & ADVISORY GROUP
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained approximately 10-25 incoming calls, emails and faxes per day.
- Data entry, filing, directing phone calls and appointment setting.
- Ensure compliance with tax regulations and filing requirements.
- Maintained confidential information with discretion and integrity.
- Assisting 250+ clients, seasonally with the preparation and submission of individual and business tax returns, providing guidance on required forms and procedures.
Administrative Assistant, Recruiter (Remote)
FREIGHT ON WHEELS EXPRESS,
07.2021 - 12.2023
- Overseen a team of 40-75 employees, ensuring seamless recruitment, interviewing, and onboarding processes for new hires from a virtual environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Implement and maintain efficient office systems and procedures, improving workflow and productivity.
- Answering phone and emails in a timely manner, tracking attendance, and handling payroll for employees.
- Optimizing remote office systems and procedures to enhance workflow and productivity.
- Prepare and edit reports, presentations, and other documents with a high degree of accuracy.
- Provide comprehensive administrative support to executives and staff, including managing calendars, arranging virtual meetings and travel, and handling correspondence.
- Coordinate and organize remote office activities, such as preparing meeting materials and maintaining digital filing systems.
Administrative Assistant, Recruiter
HISGRIP HOME CARE
01.2021 - 05.2021
- Point of contact for all caregivers, clients and other references, assigning shifts to caregivers, handling emergencies, call outs, no call/no shows.
- Remote work duties on weekends done twice a month.
- Handle sensitive information with confidentiality and professionalism, adhering to HIPAA regulations.
- Coordinated communication between patients, families, and healthcare providers to ensure effective care delivery.
- Assisted with onboarding new clients, 2-3 a week, recruiting and interviewing 6-8 prospective applicants daily, including conducting orientations and ensuring compliance with agency policies.
- Filing employee paperwork and ensuring all certifications and documents are up to date.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Advisor, Sales
H&M
05.2019 - 08.2020
- Assigned to courteously and promptly receive store calls related to customer service & item inquiries.
- Process, stock, replenish, fold, hang and display 20-25 boxes of H&M merchandising.
- Conduct 80+ register transactions; sales, returns, exchanges, price changes and inter-store transfers daily.
- Receive delivery truck shipments, reconcile inventory, and perform quality checks.
- Perform effective team skills by ensuring sales shift goals are met.
- Maintain customer fitting rooms; maintain stockroom.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
Constructing Associate-Maker, Sales & Production
SATCHEL
06.2017 - 02.2018
- Initiated concept and production for seasonal fine leather handbags and accessories that are reflective of the SATCHEL creative vision.
- Ensured samples were available for product presentation and finalization; trade-show prep, marketing campaign prep.
- Served with energetic support at trade-shows, retail events, partnerships, and other SATCHEL events.
- Applied knowledge, established and prepared materials needed for product construction. Prepared materials included processing 100-150 handmade accessories weekly.
- Performed general admin, accounting, and invoice processing as Sales team member. Making over 15-20 sales daily.
- Researched artwork and silhouette designs for cut and sew.
- Communicated modifications needed for production.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Fashion Merchandising & Apparel Design
Georgia Southern University
Statesboro, GA05.2017
High School Diploma -
Milton High School
Milton, GA05.2013
Skills
- Scheduling, Calendar and Time Management
- Communication Skills
- Organizational Skills
- Customer Service & Confidentiality
- Macintosh & Windows Operating Systems
- Microsoft Suite
- Data Entry
- Telephone Skills
Personal Information
Citizenship: US CITIZEN
Timeline
Receptionist
HELIX CPA & ADVISORY GROUP
02.2024 - Current
Administrative Assistant, Recruiter (Remote)
FREIGHT ON WHEELS EXPRESS,
07.2021 - 12.2023
Administrative Assistant, Recruiter
HISGRIP HOME CARE
01.2021 - 05.2021
Sales Advisor, Sales
H&M
05.2019 - 08.2020
Constructing Associate-Maker, Sales & Production
SATCHEL
06.2017 - 02.2018
Bachelor of Science - Fashion Merchandising & Apparel Design
Georgia Southern University
High School Diploma -
Milton High School
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