Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARIEL ROSALES

Fort Campbell,KY

Summary

Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries Enjoy talking to people and establishing a long-term, loyal customer base. Persuasive communicator; Use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales. Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest. Quickly learn, master and sell new product offerings. Customer relation, building a backing to help costumes needs to be met to their satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Ingle Marketing
08.2017 - 02.2018
  • Cashier and customer service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Best Buy
08.2016 - 02.2017
  • Sales and customer service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Customer Service

Convergys (AT&T)
06.2015 - 08.2016
  • As a customer service representative for AT&T, I build relationships with key decision makers and match customers with the right solutions for their needs.
  • Kept accurate records to document customer service actions and discussions.
  • Processed customer transactions quickly, accurately, and with excellent customer service skills.
  • Delivered exceptional customer service with timely communication and proactive problemsolving.
  • Provided excellent customer service, resolving client concerns efficiently and effectively.
  • Promoted company brand and unique offerings through personalized customer service.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.

Boy scouts (Venture Crew)
01.2012 - 02.2015
  • Ran various boy scouts and cub scouts camps and day camps tough lessons.

Customer Service Representative

Denver Global Products
01.2012 - 02.2015
  • As a customer service rep also in charge of placing orders for customers that needed replacement parts
  • Kept detailed notes on customers needs and wants on top of helping solve their issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Lincolnton high school
01.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Complaint Handling
  • Microsoft Excel
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Product Knowledge

Timeline

Customer Service Representative

Ingle Marketing
08.2017 - 02.2018

Customer Service Representative

Best Buy
08.2016 - 02.2017

Customer Service

Convergys (AT&T)
06.2015 - 08.2016

Boy scouts (Venture Crew)
01.2012 - 02.2015

Customer Service Representative

Denver Global Products
01.2012 - 02.2015

Lincolnton high school
ARIEL ROSALES