Excel Spreadsheets
Ariel Emmons
Night Audit Supervisor
San Antonio,TX
Summary
Developed critical skills in fast-paced hospitality environment, focusing on financial accuracy and customer satisfaction. Demonstrated ability to manage complex tasks and support team efficiency. Seeking to transition into new field where strong analytical and organizational skills can drive operational success.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Night Audit Supervisor
Riverwalk Plaza
San Antonio, TX
03.2024 - Current
- Monitored financial transactions and reported discrepancies to management
- Conducted checks to ensure accurate guest check-in and charges
- Welcomed guests; managed reservations, delivering exceptional service.
- Efficiently handled concerns for team and guests, elevating satisfaction.
- Directed front desk activities, ensuring smooth workflow and efficient staff management.
- Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
- Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
- Acted as manager on duty during overnight shift five times per week.
- Conducted check-in procedures for guests every shift using Maestro.
- Oversaw day-to-day operations of 122-room hotel with staff of five employees.
Front Desk Supervisor/Night Auditor
IHG Hotels & Resorts
San Antonio, TX
03.2022 - 03.2024
- Delivered exceptional hospitality by greeting guests and coordinating reservations.
- Efficiently managed issues, resulting in improved contentment for both team and guests.
- Led front desk operations, managing personnel and executing administrative functions.
- Helped coordinate sales activities and maintain stocks.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Oil Change Technician
Take 5 Oil Change
San Antonio, TX
11.2019 - 06.2021
- Monitored and maintained inventory for filters and supplies.
- Ensured consistent customer approval by diagnosing and repairing minor technical faults.
- Kept shop areas neat, clean, and free of safety hazards.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Safeguarded customer vehicles from potential damage with diligent care during maintenance procedures, leading to fewer complaints and increased satisfaction rates.
- Checked fluids, tires, brakes, and other systems as part of five-point inspection.
- Worked alone or in team-based systems to complete up to fifty oil changes each day.
Stocking - Register - Sales Associate
Michaels
Conyers, GA
10.2017 - 10.2018
- Ensured positive client interactions while optimizing transaction processes.
- Ensured store cleanliness by adhering to hygiene protocols.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
St. Lucie West Centennial High School
Port Saint Lucie, FL 08.2014 - 05.2025
Skills
Data analysis
Financial statements expertise
Conference room set up
Drawer closing protocols
Wake-up calls
Check-in and check-out procedures
Guest services
Oil changes
Customer Relations
Problem-Solving
Excellent Communication
Organization and Time Management
Flexible and Adaptable
Written
Data Entry
Dependable and Responsible
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Timeline
Night Audit Supervisor
Riverwalk Plaza
03.2024 - Current
Front Desk Supervisor/Night Auditor
IHG Hotels & Resorts
03.2022 - 03.2024
Oil Change Technician
Take 5 Oil Change
11.2019 - 06.2021
Stocking - Register - Sales Associate
Michaels
10.2017 - 10.2018
High School Diploma -
St. Lucie West Centennial High School
08.2014 - 05.2025