Ariel Escobedo
HOUSTON,TX
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Aviation Concierge Agent
Ascend Jet Travel
08.2022 - Current
- Maintain a clean and welcoming area to create a positive first impression for all guests.
- Collaborated with other hospitality departments to ensure smooth operations and consistent communication regarding guest requests.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Exceeded occupancy targets through effective marketing strategies targeted at specific demographics or event attendees.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
Administrative Assistant
Action Surveying
01.2019 - 05.2022
- Administrative assistant-Director of marketing-Produced revenue for our small business, generated proposals for potential clients, executed contracts with current or new patrons, managed a streamline relationship with my superior and customers.
Part Time Executive Assistant
Chevo & Lenors Auto Service
02.2017 - 02.2018
- File and process client insurance claims, ensure the coverage and figure the payment amount for each claim, draft and send statements of amount of coverage and amount owed to the customer, enter all customer information into the computer system for future record, help with customer appeals to denied claims, confidentially record all customer information regarding claims payments etc., provide monthly reports to superiors including the total amount of claims paid or denied, calculate and verify payroll amounts, basic office duties such as filing, answering calls and administrative work as needed.
Customer Service Representative
Allstate Insurance Company
05.2015 - 02.2017
- Performed administrative tasks, such as maintaining records and handling policy renewals, monitored insurance claims to ensure they are settled equitably for both the client and the insurer, assisted policyholders in the maintenance and service of their policies, reviewed and verified information on insurance applications and policies, notified insurance agent and accounting department of policy cancellations, utilized knowledge of products to assist new and existing customers with product acquisition, used bilingual skills to assist and serve customers, performed any administrative duties needed such as answering phones, filing and any customer service needs.
Executive Assistant/Title Runner
12.2012 - 03.2015
- Answered phone calls and assisted clients with questions regarding tax preparation, interviewed clients to obtain additional information on taxable income and deductible expenses and allowances, reviewed financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns, oversaw medical billing, end of month insurance reports, and maintained HIPAA and OSHA regulation, responsible for appointment scheduling, opening, closing, maintaining instruments, equipment, and overall presentation of location, checked data input or verify totals on forms prepared by others to detect errors in arithmetic data entry or procedures, used bilingual skills to assist and serve customers, performed any administrative duties needed such as answering phones, filing and any customer service needs.
Receptionist
Woodards Bail Bonds
01.2008 - 09.2010
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department, maintain log books, including sign-in/out logs, front desk expenditures, and calls received, followed-up on customer inquiries, pick up and sort daily incoming correspondence and deliver sorted mail to addressees, used bilingual skills to assist and serve customers, performed any administrative duties needed such as answering phones, filing and any customer service needs.
Education
High School Diploma -
Hightower High School
Missouri City, TXAssociate of Arts -
San Jacinto College
Pasadena, TXSkills
- Bilingual
- Excel
- Outlook
- Powerpoint
- Microsoft Word
- Accounts Payable
- Administrative Assistant
- Data Entry
- Quickbooks
- Restaurant experience
- WPM 50
- 10 years customer service experience
- Ability to multi-task and handle complex tasks frames and meet quality expectations efficiently
- Strong organizational skills
Certification
- TABC Certified
- Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Aviation Concierge Agent
Ascend Jet Travel
08.2022 - Current
Administrative Assistant
Action Surveying
01.2019 - 05.2022
Part Time Executive Assistant
Chevo & Lenors Auto Service
02.2017 - 02.2018
Customer Service Representative
Allstate Insurance Company
05.2015 - 02.2017
Executive Assistant/Title Runner
12.2012 - 03.2015
Receptionist
Woodards Bail Bonds
01.2008 - 09.2010
High School Diploma -
Hightower High School
Associate of Arts -
San Jacinto College
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