ARIEL FAVORS
Las Vegas,NV
Summary
Energetic Leasing consultant offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Cushman & Wakefield
12.2024 - Current
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Customer Service Representative
Cox Communications
09.2020 - 06.2023
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Created and maintained detailed database to develop promotional sales.
Leasing Agent
FPI Management
11.2019 - 08.2020
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Drove lease closing process by highlighting quality of community and available amenities to prospective residents
- Utilized property management software to streamline and automate daily tasks
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence
Technical Support Representative
Cox Communications
04.2018 - 11.2019
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
Leasing consultant
Colonial Grand at Desert Vista MAA
02.2017 - 03.2018
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Processed application and lease agreement by conducting rental history, credit check, and background check
- Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies
Education
BBA - Business
Grambling State University
Grambling, LA12-2025
Skills
- Property tours and inspections
- Business processes and procedures
- Fair housing policies
- Lease oversight
- Property tour coordination
- Resident assistance
- Lease agreements
- CRM software
- File management
- Fair housing compliance
- Telephone and email etiquette
- Team building
- Scheduling
- Account updating
- Complaint resolution
- Call escalation
Timeline
Leasing Consultant
Cushman & Wakefield
12.2024 - Current
Customer Service Representative
Cox Communications
09.2020 - 06.2023
Leasing Agent
FPI Management
11.2019 - 08.2020
Technical Support Representative
Cox Communications
04.2018 - 11.2019
Leasing consultant
Colonial Grand at Desert Vista MAA
02.2017 - 03.2018
BBA - Business
Grambling State University
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