Ariel Fonseca

• Greet and assist customers with product selection based on their needs and preferences
• Educate customers on cannabis strains, effects, consumption methods, and proper dosage
• Maintain a high level of product knowledge and stay updated on new inventory and trends
• Upsell products and promote daily deals or loyalty programs
• Supervise and support budtender staff during shifts
• Train new employees on sales techniques, compliance, and product knowledge
• Monitor team performance and provide coaching or feedback as needed
• Ensure staff adherence to company policies and state/local cannabis regulations
• Enforce ID checks and verify customer eligibility for cannabis purchases
• Ensure all sales are compliant with local/state cannabis laws and regulations
• Maintain a clean, secure, and organized dispensary environment
• Ensure accurate use of POS systems and proper handling of cash and transactions
• Help with product intake, labeling, and organization

• Worked front counter and other areas.
• Demonstrated strong multitasking abilities, handling multiple customers simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Able to work on your feet for long periods.

Up to 50 pounds

• Ability to work irregular hours (day and night shifts)

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Take the vitals of any member coming in for an appointment for OAR.
• Pick up, sort and distribute incoming mail/ packages and ensure delivery of packages from Lasership, FedEx, UPS, etc. to appropriate org/person at ICS, OAR & BCID.
• Research & provide follow up scheduling and confirmation calls to members who are in need of wheelchair clinic appointment with the OAR clinic.
• Mailing out of updated DOH 5055, POC's, Diagnosis Verification Requests, and Health Home Welcome Letters to assist with keeping members documentation to stay in compliance. Upload documents from assessments completed by the RN's and CN's into Guiding Care as well as Care Compass.
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• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Collaborated with other departments to ensure a seamless online shopping experience for customers.
• Negotiated contracts with suppliers/vendors to secure favorable pricing options for our customers without compromising quality or service levels.
• Utilized POS software efficiently to track sales leads, client interactions, and other relevant data-allowing for accurate forecasting
• Maintained up-to-date knowledge of industry trends, ensuring our company remained competitive in the market.
• Provided ongoing training and support to junior sales representatives, promoting a collaborative team environment focused on achieving results.
• Increased internet sales by consistently providing exceptional customer service and product knowledge.