Ariel Friedrich
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. T Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Barista position. Ready to help team achieve company goals. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
5
5
years of professional experience
Work History
Telecommunications Technician
Foundever
08.2023 - Current
- Working for a call center, but works in Cox Communications as telecommunications tech agent.
- Improved network performance by diagnosing and resolving complex telecommunications issues.
- Implemented new telecommunications systems, enhancing overall efficiency and productivity.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Optimized network configurations for better signal quality and increased coverage area.
- Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Managed approximately 30 incoming calls, emails, faxes per day from customers
Barista
Starbucks
10.2018 - Current
- Making coffee and serving with best customer service skills.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Packaged bagels, muffins and other food items for customer purchase.
- Promoted additional items with beverages, increasing store sales.
Banker Associate
Alorica
03.2022 - 06.2022
- Was a banker for Alorica's online bank called Ally Bank
- Learned how to handle private information
- Learned how to access things through the company
- Learned how to multitask for said company.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Managed approximately 30 incoming calls, emails faxes per day from customers.
Telecommunications Specialist
infocision
11.2021 - 03.2022
- Working in call center from home telecommunications agent for Xfinity.
- Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
- Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
- Accurately read, understood and carried out written instructions.
- Followed standards and procedures to maintain safe work environment.
- Managed approximately 30 incoming calls from customers helping fix television and internet, as well as upgrade internet modems and internet speeds.
Education
High School Diploma -
Riverside Christian School
Charlotte05.2016
Skills
- Installing equipment
- Configuring equipment
- Educating customers
- Device Installation
- Installation and maintenance
- Writing reports
- Safety practices
- Network configuration
- Safety awareness
- Wireless Networking
- Network Troubleshooting
- Teamwork and Collaboration
- Active Listening
- Attention to Detail
- Organizational Skills
- Professional Demeanor
Ability Summary
This individual is very empathetic. Not only are they empathetic, they are: A very fast typist. They work well in a group setting. but his preferred work setting is at home due to being disabled, and gaining medical conditions when returning to Starbucks in 2022. The employee enjoys helping others and make sure their needs are met. sure their experience upon entering is a pleasant one and this employee is impressively good at doing that especially as a barista. they have noticed that is one of their stronger positions he has been in. But this employee is branching out and learning more and doing better for himself so my box is not so small when it comes to applying. He is always willing and ready to learn anything new. This employee has a learning disability as well as autism and ADHD, so a little patience, and understanding and empathy from the employer is much appreciated.
Employment History
- Telecommunications Technician, Foundever, Tampa, FL, 08/2023 - Current, working for a call center, but works in cox communications as a telecommunication tech agent.
- Barista, Starbucks, Tampa, FL, 10/2018 - Current, making coffee and serving with the best customer service skills.
- Banker Associate, Alorica, Fort Myers, FL, 03/2022 - 06/2022, was a banker for alorica's online bank called ally bank
- Telecommunications Specialist, infocision, Akron, OH, 11/2021 - 03/2022, working in the call center from home as a telecommunications agent for Xfinity.
Education History
High school diploma, Riverside Christian School, Charlotte, NC
Additional Information
The employee's last job they had was a call center setting, work from home type job, which is in the campaign of Cox Communications. There, he had the opportunity to achieve what is known as kudos from callers. meaning the caller could put in a good word or two for you if they felt that your work you did for them was completed and in a supporting, and up beat and positive, empathetic manner as well. majority of his calls were like that, and he achieved several kudos within the company, most exclaiming that the employee deserved a raise for their hard work and their kindness and patience, as most of the individuals they spoke with were elderly folks.
References
- Darrianne Newberry, 813-602-9578
- Lasha Williams, 813-337-8113
Header
Ariel Friedrich, 3410 Jefferson Commons Drive, apt 102, Tampa, FL, 33613, (813) 399-4509, pray4thewicked92@gmail.com
Languages
English
Full Professional
Timeline
Telecommunications Technician
Foundever
08.2023 - Current
Banker Associate
Alorica
03.2022 - 06.2022
Telecommunications Specialist
infocision
11.2021 - 03.2022
Barista
Starbucks
10.2018 - Current
High School Diploma -
Riverside Christian School