Ariel Gilbert
New York,NY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Columbia University
10.2022 - Current
- Greets guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintains organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedules, coordinate and confirm appointments and meetings.
- Resolves customer issues quickly and notified supervisor immediately when problems escalated.
- Completes initial registrations of new patients including student accounts for medical fees for each semester.
- Collected room deposits, fees, and payments.
Patient Scheduler Coordinator (Remote)
Mount Sinai Health System
11.2019 - 09.2022
- Schedule appointments for Urology at multiple locations Enters telephone encounters into the electronic medical record (EMR) system through the use of the appreciate Epic
- Smart Text ~Greet patients via telephone and schedule appointments while simultaneously updating their insurance/ demographics in the patient’s chart
- Communicate with appropriate front end staff and report any escalations to ensure the patient has a positive experience during the scheduling process
- Provide patients with guidelines for requesting medical records if necessary
- Ability to maintain HIPAA protocols ~Instruct patients and assist with navigating MyChart
Laboratory Assistant
New York Presbyterian Brooklyn Methodist Hospital
01.2022 - 03.2022
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Obtained samples for testing following standard protocols.
- Followed maintenance and cleaning SOPs and kept work areas clean on a daily basis.
- Followed all SOPs guidelines, practices, and regulations when conducting work.
Scheduler/ Front Desk Receptionist
Vanguard Dermatology
06.2018 - 10.2019
- Answered inbound calls to schedule appointments for practice at multiple locations ~ Made outbound calls to confirm or change appointments as per the patient's request
- Spoken to pharmacies for verifications for prescriptions for patients
Education
Associate of Applied Science - Computer Networking
Borough of Manhattan Community College of The City University of New York
New York, NY06.2026
GED -
Delaware Valley Job Corp Center
Callicoon, NY09.2011
Skills
- MS Lynx Scanning
- Management EPIC Health
- Sensitive information handling
- Complex Problem-Solving
- Cloud-Based File Organization
- Data Security
- EMR Software
- Microsoft Office
- Java
Programing Club
Exploring my education within new application software's. Participating in coding workshops, enhances knowledge while networking at "Tech Talks", along with joining projects with peers.
Timeline
Front Desk Receptionist
Columbia University
10.2022 - Current
Laboratory Assistant
New York Presbyterian Brooklyn Methodist Hospital
01.2022 - 03.2022
Patient Scheduler Coordinator (Remote)
Mount Sinai Health System
11.2019 - 09.2022
Scheduler/ Front Desk Receptionist
Vanguard Dermatology
06.2018 - 10.2019
Associate of Applied Science - Computer Networking
Borough of Manhattan Community College of The City University of New York
GED -
Delaware Valley Job Corp Center