Ariel Grant
Shreveport,LA
Summary
Dedicated and collaborative team player with a strong ability to establish rapport with clients and customers. Motivated by maintaining high levels of customer satisfaction and contributing to company success. Specializes in quality, speed, and multitasking, consistently delivering exceptional results. Committed to empowering work culture by collaborating with coworkers as a leader.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Young Williams
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Manager
Circle K
03.2020 - 11.2023
- Monitored customer feedback and implemented strategies to improve better service
- Operated cash register and other POS systems
- Managed daily operations and handled customer inquires with professionalism
- Trained and mentored new employees on company policies and procedures
- Coordinated with upper management to provide strategic direction to the team
- Built friendly rapport with customers.
Customer Service Representative
Teleperformance
02.2019 - 01.2020
- Managed customer calls efficiently in fast-paced call center environment
- Informed customers of promotions and special offers to increase sales
- Enhanced customer satisfaction with fast, knowledgeable service
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments
- Analyzed call volume and average call time to monitor performance and productivity.
Shift Manager
McDonald's
05.2016 - 02.2019
- Kept operations smooth and efficient with consistent opening, closing, and shift change task lists
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation
- Secured monies against loss, keeping drawer cash low and properly using onsite safe
- Conducted professional interviews to achieve productive labor
- Managed facility cleaning and maintenance work orders.
Education
High School Diploma -
Bossier High School
05.2010
Skills
- Data Entry
- Product Knowledge
- Complaint resolution
- Paperwork Processing
- Call Management
- Scheduling
- Filing
- Key holder experience
- Professional telephone demeanor
- Quality Assurance Controls
- Building rapport
References
Available Upon Request
Timeline
Customer Service Representative
Young Williams
05.2024 - Current
Assistant Manager
Circle K
03.2020 - 11.2023
Customer Service Representative
Teleperformance
02.2019 - 01.2020
Shift Manager
McDonald's
05.2016 - 02.2019
High School Diploma -
Bossier High School
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