Ariel Grant
Orlando,FL
Summary
Experienced and versatile professional with a background in Administration, Safety management, Technical Support and Customer Satisfaction . Adept at providing quality service to successfully resolve issues. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Farm Bureau Insurance
01.2023 - Current
- Creates a more efficient workspace by proactively anticipating department needs and collaborating with agents to ensure seamless daily operations.
- Manages high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processes policy updates and changes accurately, ensuring client needs are met in a timely manner.
- Utilizes Excel and CRM systems to schedule appointments, coordinate meetings, manage calendars and data reports.
Technical Support Specialist
Apple
01.2022 - 12.2023
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained up-to-date knowledge on Apple products and services, ensuring accurate information was provided to customers during support interactions.
Process Assistant and Fulfillment Associate
Amazon
01.2018 - 12.2021
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Adapted workplace layouts where necessary to accommodate social distancing requirements while preserving productivity levels.
- Provided health screenings and enforced social distancing, masking and other policies related to COVID-19.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
Housekeeping Team Lead
Crothall Services Group
01.2017 - 01.2018
- Trained and mentored all new personnel to maximize quality of service and performance.
- Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
- Oversaw and coordinated the movements of over 20 housekeepers, while executing patient discharges, and maintaining a positive line of communication with hospital administrator.
Pharmacy Technician Trainee
CVS/Health
01.2015 - 01.2016
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
Education
Valencia College
Orlando, FL01-2026
Skills
- Business Process Improvement
- Organizational Development
- Excellent Collaborative Communication
- Complex Problem Solving
- Health and Safety Management
- Proficient in Microsoft Office (Outlook, Excel and PowerPoint)
Timeline
Administrative Assistant
Farm Bureau Insurance
01.2023 - Current
Technical Support Specialist
Apple
01.2022 - 12.2023
Process Assistant and Fulfillment Associate
Amazon
01.2018 - 12.2021
Housekeeping Team Lead
Crothall Services Group
01.2017 - 01.2018
Pharmacy Technician Trainee
CVS/Health
01.2015 - 01.2016
Valencia College
Similar Profiles
Fieldyn HawksFieldyn Hawks
Multi-Line Insurance Agent at North Carolina Farm Bureau InsuranceMulti-Line Insurance Agent at North Carolina Farm Bureau Insurance
Emily Jo PoffEmily Jo Poff
Insurance Customer Service Representative at Farm Bureau InsuranceInsurance Customer Service Representative at Farm Bureau Insurance
Jadon HinkleJadon Hinkle
Insurance Agent at Indiana Farm Bureau InsuranceInsurance Agent at Indiana Farm Bureau Insurance