Ariel Guest
Fort Drum,NY
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Phlebotomist
American Redcross
05.2024 - 12.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Elderly Caregiver
Remarkable Healthcare
01.2020 - 01.2021
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
Call Center Sales Representative
TruGreen Lawn Care
01.2018 - 02.2020
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
Account Specialist
American redcross
01.2025 - Current
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Achieved notable client accolades, reflecting excellence in account management and service delivery.
- Enhanced revenue growth, identifying upsell and cross-sell opportunities within existing client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
Caregiver
Denton State Supported Living Center
01.2017 - 03.2019
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Concessions Worker, Ticket Salesperson and Usher
Carmike Cinemas
01.2015 - 11.2016
- Adhered to alcohol service policies and procedures.
- Corrected order issues, provided refunds and replaced items.
- Maintained clean, organized workspace according to operational standards.
- Monitored inventory and notified management of deficiencies or shortages.
- Responded to customer complaints to help resolve issues.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
Education
Phlebotomy - Phlebotomy
The Medical Institute of Kentucky.
Kentucky 09.2024
Hs Diploma -
Penn Foster High School
01.2016 - 04.2017
Skills
- Case Management
- Care Plan Assessment
- Progress Documentation
- Behavior Redirection
- First Aid and Safety
- Medication Assistance
- Daily Logs
- Verbal and Written Communication
- Workload Management
- Laptop and Tablet Operation
- First Aid Certification
- Housekeeping
- Account updating
- Brainstorming
- Account servicing
- Attention to detail
- Self motivation
Timeline
Account Specialist
American redcross
01.2025 - Current
Phlebotomist
American Redcross
05.2024 - 12.2024
Elderly Caregiver
Remarkable Healthcare
01.2020 - 01.2021
Call Center Sales Representative
TruGreen Lawn Care
01.2018 - 02.2020
Caregiver
Denton State Supported Living Center
01.2017 - 03.2019
Hs Diploma -
Penn Foster High School
01.2016 - 04.2017
Concessions Worker, Ticket Salesperson and Usher
Carmike Cinemas
01.2015 - 11.2016
Phlebotomy - Phlebotomy
The Medical Institute of Kentucky.