Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

ARIEL GUZMAN

Ridgewood,NY

Summary

  • Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures.

Overview

15
15
years of professional experience

Work History

Doorman/Concierge

DOUGLASS ELLIMAN
New York, NY
11.2015 - Current


  • Additional duties and various projects as needed.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Orchestrated building safety measurements to maintain security and protect residents.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.

Vendor

LEGENDS HOSPITALITY YANKEE STADIUM
Bronx, NY
04.2010 - 08.2015
  • In charge of selling merchandise
  • Profound willingness to work in all kinds of weather
  • Capability to continually adapt and learn
  • Display a warm friendly, professional greeting to all customers
  • Displayed and promoted products at industry events to drive brand awareness and increase sales.
  • Set up displays and signage to attract customers and boost sales for products
  • Loaded and unloaded boxes and pallets of merchandise weighing as much as 30 pounds.
  • Reconciled inventory and customer orders regularly to monitor product availability.
  • Met sales goals by offering excellent customer service.
  • Processed transactions by calculating purchase totals and collecting payments.

JFK Cargo Handler

GROUND SERVICE INTERNATIONAL (GSI) JFK
Jamaica NY, United States
02.2010 - 09.2010
  • Belt loader Driver
  • Safely handle fragile, dangerous, and/or hazardous products.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Customer Service Representative

HMS HOST-JFK TERMINAL 2 & 3
Jamaica NY
01.2009 - 09.2009
  • In charged of Preparation of Food
  • Prepare and participate in physical inventory
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register to record transactions accurately and efficiently.

Customer Service Representative

DOMINOS PIZZA
Ridgewood, NY
09.2006 - 06.2008


  • Take inventory and complete associated paperwork
  • Clean equipment and facility approximately daily
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

BUSHWICK HIGH SCHOOL
Brooklyn NY

Skills

Customer Service

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Timeline

Doorman/Concierge

DOUGLASS ELLIMAN
11.2015 - Current

Vendor

LEGENDS HOSPITALITY YANKEE STADIUM
04.2010 - 08.2015

JFK Cargo Handler

GROUND SERVICE INTERNATIONAL (GSI) JFK
02.2010 - 09.2010

Customer Service Representative

HMS HOST-JFK TERMINAL 2 & 3
01.2009 - 09.2009

Customer Service Representative

DOMINOS PIZZA
09.2006 - 06.2008

BUSHWICK HIGH SCHOOL

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