Ariel Harris
Montgomery
Summary
Results-driven administrative and project management professional with extensive experience supporting high-level executives and leading complex, cross-functional initiatives. Proven ability to coordinate large-scale public events, manage logistics and vendor relations, and oversee art and community programming projects from concept to execution. Adept at balancing strategic planning with operational execution, with a strong background in nonprofit, customer service, and creative environments. Recognized for exceptional organizational skills, attention to detail, and a collaborative approach to solving challenges.
Overview
12
12
years of professional experience
Work History
Assistant to the Deputy Director of Legacy Sites
Equal Justice Initiative
Montgomery
01.2019 - Current
- Provide high-level administrative and operational support to the Deputy Director in the management of Legacy Sites initiatives.
- Coordinate large-scale public events and private art exhibitions, managing logistics, vendor relations, and on-site execution to ensure seamless experiences.
- Assist in the planning and implementation of community programming and institutional initiatives related to Legacy Sites.
- Support the acquisition of artworks for the Legacy Museum art gallery, including artist outreach, procurement, and budget tracking.
- Oversee coordination of art installations, collaborating with curators, artists, and contractors to ensure timely and professional execution.
Funeral Director
Davis Funeral Homes
Prattville
03.2020 - Current
- Served as a liaison between family members and vendors at visitation events.
- Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
- Arranged transportation of body from place of death to funeral home.
- Ensured compliance with state regulations governing funeral homes.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Managed ordering and inventorying of caskets, urns and other related merchandise.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
Branch Manager
Avis and Budget
Montgomery
12.2016 - 01.2019
- Manage daily operations including fleet management, corporate account relations, and team performance.
- Coach and develop staff to meet branch sales goals and ensure customer satisfaction.
- Perform administrative duties including scheduling, payables, inventory management, and marketing coordination.
- Implement policies and procedures that reduced costs and improved branch profitability.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Monitored financial performance of the branch on a monthly basis.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Developed strategies to increase customer satisfaction and loyalty.
Customer Service Representative
Hewlett-Packard
Montgomery
07.2015 - 12.2016
- Provided support for customers with product/service inquiries and account management.
- Handled payment processing and contract registration for government accounts.
- Escalated unresolved issues to appropriate departments to ensure prompt resolution.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
Duke Energy
Montgomery
01.2015 - 07.2015
- Assisted customers with billing inquiries, technical issues, and account resolutions.
- Tracked key performance metrics and maintained schedule adherence.
- Worked collaboratively with internal departments to identify new business opportunities.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Department of Public Safety
Montgomery
01.2014 - 01.2015
- Greeted and assisted clients, managed phone inquiries, and performed administrative tasks.
- Accurately processed CDL driver medical documentation and ensured data integrity.
- Maintained inventory of office supplies and handled clerical duties including faxing and scanning.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Executive Assistant
Montgomery Media Group
Montgomery
05.2013 - 12.2013
- Scheduled appointments, managed communications, and arranged travel for company staff.
- Created promotional materials using Adobe Photoshop, PowToon, and Final Cut Pro.
- Provided frontline client service and administrative support for media campaigns.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Created and maintained up-to-date records related to customer accounts or financial transactions.
Education
Associate of Applied Science - Mortuary Science
Jefferson State Community College
Birmingham, AL05-2022
Skills
- Customer service
- Client relations
- Team leadership
- Administrative support
- Conflict resolution
- Microsoft Office Suite
- Excel
- Word
- Access
- Adobe Reader
- Data Analysis
- Scheduling
- Art procurement
- Event coordination
- Vendor management
- Community programming
- Time management
- Project management
References
Available upon request.
Timeline
Funeral Director
Davis Funeral Homes
03.2020 - Current
Assistant to the Deputy Director of Legacy Sites
Equal Justice Initiative
01.2019 - Current
Branch Manager
Avis and Budget
12.2016 - 01.2019
Customer Service Representative
Hewlett-Packard
07.2015 - 12.2016
Customer Service Representative
Duke Energy
01.2015 - 07.2015
Customer Service Representative
Department of Public Safety
01.2014 - 01.2015
Executive Assistant
Montgomery Media Group
05.2013 - 12.2013
Associate of Applied Science - Mortuary Science
Jefferson State Community College
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