Ariel Haughton
Snellville,GA
Summary
Proven track record in enhancing patient care and streamlining clinical operations at Balanced Life Health Care Solutions. Expert in HIPAA compliance and patient scheduling, coupled with exceptional customer service skills, significantly improved patient satisfaction. Achieved a notable increase in efficient patient flow and data accuracy, leveraging strong business management and direct patient care expertise.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Balanced Life Health Care Solutions
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Clinical Research Coordinator
Balanced Life Health Care Solutions
04.2024 - Current
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
Medical Office Administrator
Balanced Life Health Care Solutions
04.2024 - Current
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
Medical Reception Technician
CSL Plasma
08.2023 - 04.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Daily check in with customers
- Checking vitals
- Payments
- Manage and maintain patient appointment schedule to ensure efficient flow of operations and minimize wait times.
- Providing courteous and prompt customer service to enhance the overall customer experience and satisfaction.
- Providing clear and accurate information to customers regarding the donation process and requirements.
- Collect accurate and complete patient information for registration and medical history purposes.
- Maintain cleanliness and organization of the reception area to create a welcoming and professional environment for customers.
Assistant Manager
Madrag Clothing Store
02.2023 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Assistant Manager
Icing Boutique
07.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained new employees on day to day operations in the workplace.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Corporate Event Hostess
Stars And Strikes Family Entertainment Center
02.2018 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Associate of Business Administration - Business Management
Georgia State University
Atlanta, GA05.2026
High School Diploma -
Phoenix High School
Lawrenceville, GA08.2020
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Phlebotomy
Timeline
Medical Assistant
Balanced Life Health Care Solutions
04.2024 - Current
Clinical Research Coordinator
Balanced Life Health Care Solutions
04.2024 - Current
Medical Office Administrator
Balanced Life Health Care Solutions
04.2024 - Current
Medical Reception Technician
CSL Plasma
08.2023 - 04.2024
Assistant Manager
Madrag Clothing Store
02.2023 - 06.2023
Assistant Manager
Icing Boutique
07.2022 - 04.2023
Corporate Event Hostess
Stars And Strikes Family Entertainment Center
02.2018 - 01.2023
Associate of Business Administration - Business Management
Georgia State University
High School Diploma -
Phoenix High School
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