Ariel Herbstman
Holbrook
Summary
Medical Office Manager with expertise in healthcare administration and patient care coordination. Proven track record of enhancing office operations to boost efficiency and service quality. Achievements include improved operational workflows, increased patient satisfaction, and strengthened compliance with healthcare regulations. Core competencies encompass strategic planning, staff management, financial oversight, and effective communication.
Overview
5
5
years of professional experience
Work History
Office Manager
City MD
Hauppauge
02.2024 - Current
- Streamlined office operations to enhance workflow and communication efficiency.
- Coordinated patient scheduling and appointment confirmations, optimizing clinic processes.
- Facilitated staff meetings to boost collaboration and address team concerns.
- Oversaw inventory management for medical supplies and office resources.
- Implemented office policies that improved organization and productivity levels.
- Responded promptly to inquiries from patients and staff, ensuring timely information delivery.
- Managed front desk operations, greeting visitors and directing them appropriately.
- Supervised staff members, organized schedules, and delegated tasks effectively.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with applicable laws regarding employment practices.
Senior Patient Service Representative
City MD
Sayville
07.2020 - 02.2024
- Facilitated patient appointment scheduling and managed follow-up communications.
- Educated patients on healthcare services and community resources to enhance awareness.
- Resolved patient inquiries and complaints with professionalism and empathy.
- Collaborated with healthcare providers to streamline intake processes for efficiency.
- Coordinated timely referrals with specialists for patients requiring additional care.
- Trained new staff on company policies and patient care protocols to ensure compliance.
- Collected co-pays, coinsurance, and deductibles from patients during service delivery.
- Participated in quality assurance initiatives to improve patient care experience.
Education
Associate of Arts - Paralegal
Briarcliffe College
NYSkills
- Office administration and operations management
- Patient scheduling and inventory management
- Compliance and regulatory management
- Data analysis and quality assurance
- Stakeholder communication and conflict resolution
- Performance evaluation and employee supervision
- Staff training and hiring strategies
- Senior leadership support in human resources
References
References available upon request.
Timeline
Office Manager
City MD
02.2024 - Current
Senior Patient Service Representative
City MD
07.2020 - 02.2024
Associate of Arts - Paralegal
Briarcliffe College
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