Summary
Overview
Work History
Education
Skills
Timeline
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Ariel Hernandez

Las Vegas,Nevada

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 3 years. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Deadline-oriented Medical Transcriptionist offering well-developed skills in customer service and editing. Pursuing a position in a busy organization where focus and dedication are highly sought.

Overview

7
7
years of professional experience

Work History

Medical Assistant

las vegas neurology center
Las Vegas, NV
10.2023 - Current
  • Maintained a safe, clean and organized floor environment
  • Administered injections, medications and treatments as directed by the physician
  • Provided assistance to medical staff in performing minor surgical procedures
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
  • Educated patients on healthcare topics such as nutrition and disease prevention methods
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed
  • Inspected equipment to ensure proper working order prior to use on patients
  • Organized patient charts before each day's clinic sessions began
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
  • Registered new patients into practice management software program accurately entering demographic information
  • Filed insurance claims forms in accordance with applicable regulations
  • Scheduled appointments for patients via phone and in person
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Measured vital signs and took medical histories to prepare patients for examination
  • Organized charts, documents and supplies to maintain team productivity
  • Documented notes during patient visits
  • Responded to patient callbacks and phone-in prescription refill requests
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes
  • Conducted insurance verification and pre-certification and pre-authorization functions
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions
  • Labeled and completed lab requisitions using ICD and CPT coding
  • Incorporated outside records into charts and EHR
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Medical Scribe

scribe essentials / Las Vegas neurology center.
Las Vegas, NV
06.2023 - 12.2024
  • Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system
  • Obtained accurate medical histories from patients and documented them into the EMR system
  • Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information
  • Verified accuracy of dictated reports prior to release for physician review
  • Maintained confidentiality of all patient information according to HIPAA regulations
  • Observed examinations and procedures performed by physicians to document findings accurately in the EMR system
  • Scanned documents such as x-rays and laboratory results into the patient's electronic chart
  • Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits
  • Answered questions from patients regarding their visit or test results in a timely manner
  • Compiled referrals for specialist appointments with appropriate documentation attached
  • Provided clerical support to physicians during office hours, including scheduling follow-up appointments and ordering supplies as needed
  • Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly
  • Researched insurance benefits for patients prior to appointment date to ensure eligibility coverage
  • Reviewed existing medications for accuracy prior to prescribing new ones
  • Conducted phone triage using established protocols when answering calls from patients
  • Processed prescription refill requests according to protocol
  • Ensured proper coding of diagnoses and procedures on billing forms before submitting them for payment
  • Monitored inventory levels of medical supplies within clinic areas
  • Demonstrated proficiency in use of software programs utilized within healthcare setting
  • Attended continuing education seminars related to medical scribe duties as required
  • Assisted with special projects related to quality improvement initiatives as assigned
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts
  • Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards
  • Followed clinicians throughout shift in high-volume, busy environments
  • Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base
  • Documented and initiated tests, scan and other orders
  • Used Greenway,ECW, and tebra, medical record software every day and developed advanced skills
  • Prepared and sent patient documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules
  • Evaluated charts, documents and orders and made timely corrections
  • Determined correct ICD-10 and CPT codes for use in medical record
  • Reviewed patient records to code and abstract information on medical diagnosis and procedures
  • Captured and transcribed medical record documentation with electronic medical record applications
  • Monitored duration of basic lab results and screening procedures
  • Informed doctor of urgent patient needs per nursing progress notes
  • Translated medical jargon and short-hand data into correct terminology
  • Reviewed account information to confirm patient and insurance information is accurate and complete
  • Checked in patients to collect contact, medical and insurance information
  • Interpreted medical terminology and pharmacological information to translate information into coding system
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
  • Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians
  • Transcribed dictation for variety of medical reports
  • Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records
  • Transferred transcribed materials into electronic health records system
  • Reviewed and edited transcribed reports or dictated material for spelling, grammar and proper medical terminology
  • Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature
  • Set up and maintained medical files and databases
  • Made corrections when needed to grammar, spelling and syntax
  • Reviewed diagnostic and procedural terminology for accuracy
  • Received and screened telephone calls and visitors
  • Identified mistakes in reports and checked with doctors to obtain correct information
  • Reviewed medical records for accuracy and completion as required by insurance companies
  • Maintained high accuracy rate on daily production of completed reviews.

Floor Manager

Dr. Stephen Foley
Oahu, Hawaii
11.2019 - 09.2022
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Oversaw supply restocking, area cleaning and product organization
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Scheduled employees based on labor balancing requirements and forecasted customer levels
  • Managed full team schedule to maintain adequate coverage
  • Obtained client medical history, medication information, symptoms and allergies
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Collected and documented patient medical information such as blood pressure and weight
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Prepared initial patient charts for admission
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Managed multi-line phone system and pleasantly greeted patients
  • Helped patients complete necessary medical forms and documentation
  • Checked patient insurance, demographic and health history to keep information current
  • Maintained current and accurate medical records for patients
  • Organized paperwork such as charts and reports for office and patient needs
  • Transcribed phone messages and relayed to appropriate personnel
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Completed patient referrals to other medical specialists
  • Enhanced office productivity by handling high volume of callers per day
  • Responded to correspondence from insurance companies to verify patient's coverage
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
  • Completed and filed financial documentation for accounting purposes
  • Referred and screened patients to make best use of resources, triage staff and serve community members.

Human Resources Assistant

Melanie Meir G8
Mililani, Hawaii
06.2018 - 09.2022
  • Filed paperwork, sorted and delivered mail and maintained office organization
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Administered compensation, benefits and performance management systems at direction of supervisor
  • Answered and redirected incoming phone calls for office
  • Created and completed personnel action forms for hires, terminations, title changes and terminations
  • Coordinated itineraries and scheduled appointments for human resources staff
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations
  • Converted employee status from temporary to permanent
  • Tracked various statistics and kept detailed records to support human resources department
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews
  • Answered phone and performed clerical duties to assist human resources department
  • Developed strong written and verbal communication skills
  • Supported efforts to optimize employee engagement, diversity and inclusion
  • Drafted technical documents, social media posts and internal memoranda
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Completed human resource operational requirements by scheduling and assigning employees
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.

Education

BBA Biology -

Arizona State University
06.2024

Skills

  • Strategic Business Initiatives
  • Corrective Actions
  • Administration and Reporting
  • Special Assignments
  • Community Organization
  • Scheduling and Coordinating
  • Program Improvements
  • Billing and Payment Processing
  • Data Entry Software
  • Call Transfers
  • Advising Patents
  • Front Desk Operations
  • Bookkeeping Support
  • HIPAA Guidelines
  • Medical Report Preparation
  • Patient Data Processing
  • Taking Client Histories
  • Referral Verification
  • Medical Coding
  • Patient Correspondence
  • Document Control
  • Patient Admission
  • Patient Interviews
  • Calendar and Appointment Management
  • Scheduling Tests and Procedures
  • Medical Terminology
  • Indirect Patient Care
  • Payment Collection
  • HIPAA Compliance
  • Patient Flow Management
  • Patient-Focused Care
  • Data Entry
  • Patient Scheduling
  • Medical Transcription
  • Complex Problem-Solving
  • Vital Sign Monitors
  • OB/GYN Procedures
  • Patient Assessments
  • Sterile Technique
  • Vital Signs Monitoring
  • Human Anatomy and Physiology
  • Insurance Verification
  • Compassionate
  • Patient Relations
  • Inventory and Supply Management
  • CPR
  • STD Counseling
  • Medical Procedures
  • Quick Problem Solver
  • Patient Care Coordination
  • Appointment Setting
  • Electronic Medical Records
  • Reliable Transportation
  • Family Education
  • First Aid
  • ICD Coding
  • Documentation Expert
  • Account Management
  • Customer Service
  • Immunization Administration
  • Medical Terminology Knowledge
  • Records Organization
  • Patient History Expertise
  • Paperwork Processing
  • Anatomy and Physiology Understanding
  • Critical Thinking Abilities
  • Knowledge of ICD 10 Codes
  • Documentation Abilities
  • Clinical Support
  • Paperwork Submission
  • Clinical Assistance
  • Data Entry Experience
  • Documentation Skills
  • Active Listening
  • Proofreading
  • Analytical Skills
  • Team Player With Positive Attitude
  • Problem-Solving
  • Appointment Scheduling
  • Excellent Communication
  • Adaptability
  • Self Motivation
  • Attention to Detail
  • Report Preparation
  • Time Management Abilities
  • HIPAA Requirements
  • Written Communication
  • Effective Communication
  • Strong Planning Skills
  • Teamwork and Collaboration
  • Transcription
  • Task Prioritization
  • Database Maintenance
  • Maintains Strict Confidentiality
  • Good Written Communication

Timeline

Medical Assistant

las vegas neurology center
10.2023 - Current

Medical Scribe

scribe essentials / Las Vegas neurology center.
06.2023 - 12.2024

Floor Manager

Dr. Stephen Foley
11.2019 - 09.2022

Human Resources Assistant

Melanie Meir G8
06.2018 - 09.2022

BBA Biology -

Arizona State University

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Ariel Hernandez