Ariel Hill
Petersburg,VA
Summary
Dynamic and results-oriented professional with a proven track record at Amazon, adept in maintaining high productivity standards and quality control measures. Skilled in product packaging and fostering a safe work environment, I excel in high-pressure situations, demonstrating exceptional problem-solving abilities and hand-eye coordination. Successfully enhanced customer loyalty through effective dispute resolution.
Overview
12
12
years of professional experience
Work History
Packer
Amazon
05.2020 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Security Officer
Allied Universal Security Services
12.2019 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
Maximus
09.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Child Care Helper
In Home Daycare
07.2012 - 08.2017
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved language skills in young children through engaging storytelling and interactive activities.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
Education
Master Of Criminal Justice - Criminal Justice
Southern New Hampshire University
Hooksett, NHHigh School Diploma - English
Penn Foster Career School
Scranton, PA10.2015
Skills
- Packing boxes
- Product packaging
- Warehouse safety
- Labeling
- Box assembly
- Safety protocols
- Box building
- Hand-eye coordination
- Labeling accuracy
- Weighing and measuring
- Barcode scanners
- Reading comprehension
- Product inspection
Timeline
Packer
Amazon
05.2020 - Current
Security Officer
Allied Universal Security Services
12.2019 - 01.2020
Customer Service Representative
Maximus
09.2019 - 12.2019
Child Care Helper
In Home Daycare
07.2012 - 08.2017
Master Of Criminal Justice - Criminal Justice
Southern New Hampshire University
High School Diploma - English
Penn Foster Career School