Ariel Hilson
Des Moines,Iowa
Summary
Well-qualified specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Human Resources Generalist
AHFA LLC
08.2022 - 03.2024
- Identifying company’s hiring needs and managing the recruitment process
- Developing and evaluating onboarding plans
- Conduct disciplinary actions
- Implementing training and development plans
- Providing support for employee administration and processing issues
- Maintain organizational charts and detailed job descriptions along with salary records
- Update employee records with new hire information and/or changes in employment status
- Manage employee benefits
- Screen job candidates
- Recruiting, hiring drivers for the hiring needs of the company, screening, interviewing, evaluating and offer of employment
- Bridging management and employee relations by addressing demands, grievances, or other issues
- Preparing and reviewing compensation and benefits packages
- Administering health and life insurance programs
- Screen applications and select qualified candidates
- Schedule interviews; oversees preparation of interview questions
- Schedule road, drug, and physical test with all applicants, managers, and clinics
- Overall managed the entire recruiting life cycle: sourcing resumes/candidates, conducting phone interviews and scheduling interviews, extending offers, new hire orientations, tracking and reporting on candidate and interview data
- Updating job ads and conducting background checks, sending job offers, emails, and answering questions regarding benefits and compensation
- Collaborate with managers to identify future hiring needs
- Kept excellent documentation following all regulations and policies for record-keeping and confidentiality
- Consulted with leadership of the state of the workforce and suggests change to increase engagement.
Human Resources Generalist
S&S Employment Partners/Dart
01.2023 - 06.2023
- Keeping company in compliance and understanding labor laws and disciplinary procedures
- Ability to develop, implement, support, and review Human Resource initiatives, policies, procedures, and systems Involvement in and refinement of the recruitment process, including generating job descriptions, job requirements
- Post advertisements and manage the hiring process
- Organizes and manages new employee orientation, onboarding, and training programs
- Advise and assist managers and supervisors on interpretation and administration of policies
- Recruiting, hiring drivers for the hiring needs of the company, screening, interviewing, evaluating and offer of employment
- Cultivate training and developmental programs
- Responsible for managing, implementing, and executing the performance evaluation process
- Maintain all employee records and paperwork
- Conduct investigation when employee complaints or concerns are brought forth
- Work with managers to handle disciplinary and grievance issues
- Process new hires, terminations, leave of absence and employee changes related to payroll
- Develop, implement, and manage all safety processes and procedures.
Home Mortgage Specialist/ Escalations Representative
Wells Fargo
08.2018 - 06.2022
- Identify Customer needs through consultation
- Clarify information and research every issue, providing solutions or alternatives to customers
- Educate customers on products and services to ensure overall better comprehension of desired outcomes
- Develop and maintain an expanding knowledge of the various financial products and services to better serve the customers
- Clarify the customer issues, research, locate and provide resolutions
- Built sustainable relationships and engage customers with the intent of providing lasting customer satisfaction and retention by going the extra mile
- Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving issue
- Effective listening, Excellent verbal and written communication skills, Able to multi-task and prioritize workload
- Identify Customer disputes
- Clarify information and research every dispute amount and reason
- Providing solutions to the customer and merchant
- Educate customers through calls and letters about the billing and fees for their accounts that are processed, explaining their terms, delivery, exchanges and how that all affects the overall billing on their merchandise
- Manages and resolves complex issues, may assist compliance team with investigations.
Member and Provider Services Unit Lead
Iowa Medicaid Enterprise
06.2015 - 06.2018
- Collaborate with providers and other medical professionals regarding medical billing and documentation policies
- Quality Assurance - monitor application processes and provide results on implementing quality improvement with training representatives
- Managed call volumes and maintained service level agreements by making sure all customer service representatives were available and ready to receive calls
- Ensured all requests were prioritized and resolved within agreed timeframes
- Ensured the work-flow pipeline was optimized
- Priorities were identified early, and issues escalated accordingly
- Participated in full cycle recruiting including cold calling, pre-screening candidates, preparing, and scheduling candidate interviews, reviewing candidates, and assessing overall qualification of candidate applications
- Conducted workplace investigations in cooperation with leaders to determine appropriate responses to employee-related incidents such as policy infractions, crime, and malicious intent
- Performed moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
- Responsible for monitoring, inspecting, and proposing measures to correct or improve an organization's applications and how to better assist the customer apply online and to help our representatives be more compliant with how to converse this information to the customer to meet established quality standards
- Aided and provided support to other areas of business as needed
- Advanced customer service and leadership skills and work well in a fast-paced environment.
Quality Control Inspector
Nike Manufactory
, MO
01.2014 - 06.2015
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirement.
- Examined products for imperfections and defects.
- Operated and maintained testing equipment.o
Education
Currently taking courses to get licensed -
Iowa Association of Realtors
Des Moines, IA05.2024
Bachelor of Science - Psychology
Grandview University
Des Moines, IA05.2019
Bachelor of Arts - General Studies
Saint Louis Community College
St Louis, MO05.2015
Skills
- Employee Onboarding
- Benefits Administration
- HRIS Systems
- Employee Relations
- Records Management
- Performance Management
- Workers Compensation
- Termination Procedures
- Recruitment
- New employee orientations
- Onboarding Processes
- Background Checks
- ADP Workforce Now
Other Information
Data Entry, Answering Phones, Billing, Scheduling, Microsoft Office Skills, Office Equipment, Calendar Management, Computer Skills, Product Knowledge, Lead Qualification, Lead Prospecting, Referral Marketing, Contract Negotiation, Self-Motivation, Good Communication Skills. I certify that I can type 45+ words per minute and that the information within this resume is accurate.
Volunteer Experience
Obama Campaign, Public Affairs (Leader to get the public and young adults my age to become involved and prepared to vote for the upcoming elections), 07/08
Timeline
Human Resources Generalist
S&S Employment Partners/Dart
01.2023 - 06.2023
Human Resources Generalist
AHFA LLC
08.2022 - 03.2024
Home Mortgage Specialist/ Escalations Representative
Wells Fargo
08.2018 - 06.2022
Member and Provider Services Unit Lead
Iowa Medicaid Enterprise
06.2015 - 06.2018
Quality Control Inspector
Nike Manufactory
01.2014 - 06.2015
Currently taking courses to get licensed -
Iowa Association of Realtors
Bachelor of Science - Psychology
Grandview University
Bachelor of Arts - General Studies
Saint Louis Community College