Ariel Hollingsworth
Shreveport,LA
Summary
I am a dedicated administrative professional with successful experience in fast-paced office settings. I am a hardworking team player with expertise in completing various clerical tasks and offering staff support. I am a responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Insurance Agent 20 Hours Per Week
GEICO
12.2022 - 03.2023
- Managed over 60 customer calls per day
- Make warm calls to customers to discuss auto insurance quotes and receive inbound calls from those looking for auto insurance policy
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Discharge Specialist 40 Hours Per Week
Willis-Knighton Health System
09.2021 - 10.2022
- Prepare/release patient records, scan, file, and properly dispose of records in accordance to HIPAA laws
- Prepare & process birth certificates
- Take incoming calls and make outbound calls
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Fax, print/copy, shred necessary documents
- Prepare and distribute overdue bills
- Review doctors' notes in patient medical charts
- Process charts for day surgery discharge(s)
- Receive and distribute mail
- Make sure all necessary training is complete in a timely manner.
Guest Services 30 Hours Per Week
Hilton Garden Inn
11.2015 - 06.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in/out process.
- Balanced cash register, stock inventory, and customer service
- Maintained cleanliness and organization of front desk area.
Customer Service Rep 40 Hours Per Week
Hope Water and Light
10.2013 - 09.2015
- Connect/disconnect services, prepare bills, collect payments, provide customer service, etc
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk 30 Hours Per Week
Health Care Express
07.2013 - 10.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collect co-payments and deductibles, verify and file insurance, answer phones, file paperwork, etc
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Insurance Agent 40 Hours Per Week
GEICO
10.2011 - 07.2013
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Developed sales strategies to increase sales of insurance policies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sales Associate 48 Hours Per Week
Firestone Complete Auto Care
06.2009 - 10.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Balance cash register, ensure the proper running of the shop, etc
Information Management Specialist 24k Per Year
U.S. Air Force
05.2002 - 05.2010
- Prepare TDY & deployment orders for Airman
- Data entry
- Mail distribution
- Receive inbound call and make outbound calls
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
Administrative Assistant 20 Hours Per Week
Southern University and A&M College
08.2005 - 01.2008
- Assign dorms to eligible students
- Data entry
- Mail merge
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Bachelor of Science - Psychology
Southern University And A & M College
Baton Rouge, LA05.2008
Skills
- Customer Service
- Front Office
- Microsoft office,
- Clerical Experience
- HIPAA
- Medical Records
- Insurance Verification
- Data Entry
- Medical Terminology
- Client Account Management
References
Adrean Winfrey
615-853-7085
adreanwinfrey@yahoo.com
Errica Taylor
225-803-4405
erricaj@yahoo.com
Sgt Twana Jackson
318-617-5391
jacksontwana@ymail.com
Timeline
Insurance Agent 20 Hours Per Week
GEICO
12.2022 - 03.2023
Discharge Specialist 40 Hours Per Week
Willis-Knighton Health System
09.2021 - 10.2022
Guest Services 30 Hours Per Week
Hilton Garden Inn
11.2015 - 06.2016
Customer Service Rep 40 Hours Per Week
Hope Water and Light
10.2013 - 09.2015
Front Desk 30 Hours Per Week
Health Care Express
07.2013 - 10.2013
Insurance Agent 40 Hours Per Week
GEICO
10.2011 - 07.2013
Sales Associate 48 Hours Per Week
Firestone Complete Auto Care
06.2009 - 10.2011
Administrative Assistant 20 Hours Per Week
Southern University and A&M College
08.2005 - 01.2008
Information Management Specialist 24k Per Year
U.S. Air Force
05.2002 - 05.2010
Bachelor of Science - Psychology
Southern University And A & M College
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