Confident, proactive and enthusiastic professional with experience in successfully being a great asset to every role I have fulfilled within my career. I have demonstrated outstanding results whilst working under pressure in high demand environments. I have done this through excellent communication, fast and agile approaches to unexpected situations. My education and past work experience has given me an analytical yet creative eye, causing me to challenge the norm and bring a touch of vibrancy to everything I do.
Hi, I’m
ARIEL HOPPER
NC
Summary
Overview
8
years of professional experience
1
Certificate
Work History
Covance Clinical Research Durham (Remote), NC
Program Specialist
03.2020 - 03.2022
Job overview
- Conducted Insurance verifications to confirm patient's benefits.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures.
- Used Siebel systems to assign procedure and diagnostic codes to patient records for billing purposes.
- Established goals and created action plans to achieve goals.
- Managed over 15 calls daily which was double our daily goal of 7. Covance was able to increase their monthly goal of 95%.
Carden Place ApartmentsMebane, NC
Leasing Consultant
04.2019 - 01.2020
Job overview
- Managed over 300 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
The Siena HotelChapel Hill, NC
Hotel Receptionist
01.2018 - 07.2018
Job overview
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Increased sales by 15% by helping market the hotel on social media platforms.
The Sleep Inn HotelDurham, NC
Front Desk Supervisor
07.2015 - 01.2017
Job overview
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of four front desk agents and helped to resolve issues arising during shifts.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Increased the hotel sales by 30% within 6 months.
T. J. MaxxGastonia, NC
Retail Associate
10.2010 - 08.2013
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products
- Answered product questions with up-to-date knowledge of sales and store promotions
Education
North Carolina Central University
Bachelors of Arts from Mass Communications, Public Relations
05.2018
University Overview
Skills
- Leadership experience
- Marketing
- Problem Resolution
- Team Player
- Google Analytics
- Conflict Resolution
- Managing Multiple Projects
- Team Meetings
- Critical Thinking
- Planning and Execution
- Microsoft Office
Certification
- Coursera- Project Management (currently enrolled)
Timeline
Program Specialist
Covance Clinical Research
03.2020 - 03.2022
Leasing Consultant
Carden Place Apartments
04.2019 - 01.2020
Hotel Receptionist
The Siena Hotel
01.2018 - 07.2018
Front Desk Supervisor
The Sleep Inn Hotel
07.2015 - 01.2017
Retail Associate
T. J. Maxx
10.2010 - 08.2013
North Carolina Central University
Bachelors of Arts from Mass Communications, Public Relations
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