Ariel Howe
Jacksonville,NC
Summary
Experienced Online Moderator with background in managing and overseeing online communities. Strengths include maintaining respectful dialogue, implementing community guidelines, and fostering a safe, inclusive digital environment. Skilled in identifying trends in user behavior to proactively address potential issues. Past work has resulted in tighter moderation procedures, more engaged users, and enhanced company reputation online.
Detail-oriented Assistant Manager and Customer service Representative offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Online Moderator
Julie Marie
Jacksonville, NC
01.2024 - Current
- Reviewed customer feedback to identify any potential issues with online content.
- Monitored online forums for inappropriate language, trolling, and other violations of community guidelines.
- Ensured compliance with applicable laws and regulations related to online moderation.
- Resolved user complaints in a timely manner by providing effective solutions.
- Created reports on trends regarding customer satisfaction and escalated issues as necessary.
- Investigated suspicious activities reported by users or identified through monitoring systems.
- Removed offensive comments and posts from websites, social media platforms, and discussion boards.
- Developed strategies to moderate user-generated content in accordance with company policies and procedures.
- Provided guidance to users on how to use the website's features properly and safely.
- Responded promptly to all customer inquiries via email, chat, or social media channels.
- Moderated live events such as webinars or virtual meetings for large audiences.
- Trained new moderators on best practices for online moderation.
- Maintained records of all moderated content in accordance with data protection regulations.
- Analyzed user behavior patterns in order to identify potential risk factors associated with online activity.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Documented proper procedures to assist other employees with accurate website development and maintenance.
Customer Service Representative
CUSTOM COLORS
Wilmington, NC
04.2023 - Current
- Mix and match paint, stock shelves, maintains the sales floor, and assists store patrons with exceptional customer service
- Mixed paint, cut blinds, maintained organization and cleanliness of sales floor and store stock
- Process custom orders, merchandise, stock, and unload items on the sales floors
- Work week consisted of 40+ hours on the sales floor or in training
- Maintain the paint counter and aisles on a daily basis
- Offer color matching expertise and paint product selection advice
- Ensure that the paint department is performing (on a weekly basis) to the expectations of the Store Manager
- Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
- Maintain awareness of all promotions and advertisements
- Execute the daily operational, daytoday goals and priorities assigned by store management
- Assist in the training and development of peers
- Actively participate in daily huddle meetings
- Uphold merchandising and store cleanliness standards
- Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
- Aware of and able to respond to safety issues
- Aid customers in locating merchandising in store, on acehardware.com, as well as processing special orders
- Solicit customers to open an Ace Rewards card
- Answer customers' questions and provide information on procedures and policies
Assistant Manager
Handee Hugos
Wilmington, NC
09.2022 - 04.2023
- Help with truck orders, and checking in vendors
- Stocking coolers, and beer cave
- Putting away the truck and checking it in
- Cigarette count, and inventory
- Managed a group of associates
- Oversaw day to day store operations
- Provided excellent customer service to all customer in a timely manner
- Opened and closed store
- Managed daily reports of transactions
- Trained new employees on store processes and procedures
- Enforced company policies and procedures
- Coordinated schedules and assigned employee shifts
- Designed and ordered all incoming and outgoing merchandise for customers
Night Auditor
ROADWAY INN
Wilmington, NC
02.2021 - 04.2023
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
Assistant Deli Manager
Food Lion
Wilmington, NC
02.2022 - 06.2022
- Manage both BOH and FOH operations exceeding company specifications
- Prepare deli meats and cheeses according to customer specifications
- Ensures compliance with company policies and procedures with respect to department operations, quality, safe food handling to ensure compliance state, federal and OSHA safety and sanitation regulations
- Tracks sales, manages inventory, and orders merchandise to ensure freshness, meet customer demands and ensure profitability of department
- Schedules staff and delegates work assignments
- Provides training on department procedures and sanitation regulations
- Ensures that staff work safely and comply with local, state, and government weights, measures and labeling laws
- Cooperates with other departments in special promotions to help drive sales
- Oversees and maintains merchandise presentation (freshness, cleanliness, organizing, stocking and removing)
- Greets and takes orders from customers
- Adheres to safety guidelines while utilizing equipment and utensils
- Any other duties as assigned
Food Prep/Line Cook
Shuckin Shack Oyster Bar
Leland, NC
03.2021 - 02.2022
- Strong hands-on experience in line service, food preparation, and cooking
- Excellent grasp of safe food handling procedures
- Strong expertise in making soups, salads, entrees, and desserts
- Exceptional oral and written communication abilities
- Good ability to season, garnish, and arrange food creatively and attractively
- Outstanding customer service skills
- Prepare and serve food promptly and courteously
- Assist with food service item stocking as required
- Ensure quality of raw and cooked food items on a regular basis
- Maintain clean and sanitary kitchen area and equipment
- Setting up cook stations and stocking them with the necessary prep supplies
- Preparing food on the line, as needed, by cutting, mixing, chopping, and making sauces
Cashier/Customer Service/Key Holder
Jersey Mike's Subs
Wilmington, NC
07.2020 - 02.2021
- Maintained high standards of customer service during high-volume, fast paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for food preparations, assembly and presentation
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
Stock Associate/Customer Service/Flow
Burlington Stores
Myrtle Beach, SC
02.2018 - 01.2019
- Stock shelves, racks, cases, bins and tables with new or transferred merchandise
- Receive, open, unpack and issue merchandise
- Set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales
- Process merchandise returns and exchanges
- Answer customers questions about merchandise and advise customers on merchandise selection
- Merchandising products according to the company's presentation standards
Assistant Manager
Moe's Southwest Grill
North Myrtle Beach, SC
10.2015 - 10.2018
- Assisting in the day to day running of the restaurant
- Deputizing in absence of General Manager
- Advising senior managers on staffing needs and personnel issues
- Cultivating a positive working environment for all staff to work in
- Keeping accurate statistical info and records
- Organize work schedule and shifts, also appointing contract staff when needed
- Making sure that all employees reach their full potential through constant evaluation, coaching and training
- Ensuring that all equipment is used correctly, maintained and cleaned properly
- Determine pricing of new products; Analyze and Recommend pricing changes for existing products
- Analyze product sales
- Analyze every aspect of best sellers; For example - Best selling price points, packaging and flavors
- Work with all aspects of the company to determine what the needs are to maximize customer interest and sales
Cashier/Customer Service
Bojangels
Murrells Inlet, SC
01.2017 - 04.2017
- Maintained high standards of customer service during high-volume, fast paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for food preparations, assembly and presentation
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
Cashier/Customer Service
Dunkin' Donuts
Myrtle Beach, SC
04.2013 - 01.2017
- Maintained high standards of customer service during high-volume, fast paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for food preparations, assembly and presentation
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
Cashier/Customer Service
Wendy's
Myrtle Beach, SC
02.2013 - 11.2013
- Maintained high standards of customer service during high-volume, fast paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for food preparations, assembly and presentation
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
Education
High school or equivalent -
Loris High School
Skills
- Microsoft Office
- Microsoft PowerPoint
- POS
- Food Industry
- Pricing
- Restaurant Experience
- Merchandising
- Cash Handling
- Recruiting
- Restaurant Management
- Food Service
- Food Safety
- Food Preparation
- Store Management Experience
- Assistant Manager Experience
- Catering
- Kitchen Experience
- Cooking
- Kitchen Management Experience
- Inventory Control
- Shift Management
- Retail Sales
- Food Handling
- Food Production
- Night Audit
- Guest Services
- Administrative Experience
- Upselling
- Host/Hostess
- Customer Service
- Store Management
- Driving
- Typing
- Sales
- Cash Register
- Order Entry
- Front Desk
- Marketing
- Kitchen Management
- Negotiation
- Hospitality
- Hotel Experience
- Leadership
- Supervising Experience
- Order Fulfillment
- Retail Management
- Packaging
- Management
- Commercial Driving
- Operations Management
- Communication Skills
- Computer Skills
- Training & Development
- Time Management
- Google Suite
- Written Communication
- Excellent Communication
- Collaboration
- Social media knowledge
- Community Engagement
- Adaptability
- Analytical Thinking
- Active Listening
- Continuous Improvement
- Teamwork and Collaboration
- Adaptability and Flexibility
- Interpersonal Communication
- Team Collaboration
- Multitasking
- Time management abilities
- Problem-solving aptitude
- Relationship Building
- Problem-Solving
- Team building
- Performance Tracking
- Access management
- Organizational Skills
- Problem-solving abilities
Certification
- Manager ServSafe, 08/01/21 to 08/01/26
- Food Handler Certification
- Driver's License
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Online Moderator
Julie Marie
01.2024 - Current
Customer Service Representative
CUSTOM COLORS
04.2023 - Current
Assistant Manager
Handee Hugos
09.2022 - 04.2023
Assistant Deli Manager
Food Lion
02.2022 - 06.2022
Food Prep/Line Cook
Shuckin Shack Oyster Bar
03.2021 - 02.2022
Night Auditor
ROADWAY INN
02.2021 - 04.2023
Cashier/Customer Service/Key Holder
Jersey Mike's Subs
07.2020 - 02.2021
Stock Associate/Customer Service/Flow
Burlington Stores
02.2018 - 01.2019
Cashier/Customer Service
Bojangels
01.2017 - 04.2017
Assistant Manager
Moe's Southwest Grill
10.2015 - 10.2018
Cashier/Customer Service
Dunkin' Donuts
04.2013 - 01.2017
Cashier/Customer Service
Wendy's
02.2013 - 11.2013
High school or equivalent -
Loris High School