Ariel Hyatt
Louisville,KY
Summary
Accomplished Trainer at Consumer Cellular with a proven track record in enhancing team performance and customer service through effective training and performance management. Leveraged strong communication and Microsoft Office skills to develop high-performing teams, achieving significant improvements in efficiency and customer satisfaction. Renowned for adaptability and attention to detail, and consistently exceeding performance expectations.
Overview
8
8
years of professional experience
Work History
Trainer
Consumer Cellular
07.2022 - Current
- Analyze and enhance new Customer Service Representatives' performance through targeted training and continuous evaluation, driving measurable improvements. Undertake additional tasks and projects as assigned by the management team.
- Organize, direct, and monitor the daily activities of Customer Service Representatives to ensure efficiency and effectiveness.
- Address team members’ questions and provide solutions using their resources to improve performance.
- Oversee timecards, conduct performance reviews, document feedback, and maintain records of their performance and attendance.
- Manage employee grievances and escalate issues to management when necessary to resolve conflicts.
- Develop strong, high-performing teams by fostering an enjoyable work environment aimed at meeting and exceeding performance metrics.
- Identify areas for improvement and provide actionable feedback to enhance team performance.
- Maintain in-depth knowledge and expertise in all offered products and services to support team and customer inquiries.
- Ensure courteous, accurate, and efficient service delivery to team members, co-workers, and customers.
- Utilize adult virtual-learning principles to create effective training programs that maximize content retention and application. Create effective virtual training programs using adult learning principles, maximizing content retention and practical application for Customer Service Representatives.
Service Associate
Stock Yards Bank & Trust
05.2021 - 02.2022
- Ability to evaluate financial reports, manage personal and business accounts.
- Proficiency in analyzing customer data, transaction patterns, and balancing drawers daily by completing audits, and balancing the ATM weekly by completing audits.
- Ensuring accuracy in financial transactions and compliance with banking regulations.
- Proficiency in using banking software and tools, including MS Office and other financial analysis software.
- Adhere to cash handling policies and procedures, count money in cash drawers, and balance drawers at the beginning and end of each shift.
- Recognized for providing strong customer service with a high degree of accuracy, increasing customer satisfaction ratings by providing prompt and accurate service.
- Help customers choose optimal accounts based on preferences, needs, and budget limitations.
- Ability to thrive in a fast-paced environment, managing multiple tasks efficiently and effectively.
Front Line Supervisor
United Postal Service
07.2016 - 11.2020
- Expertise in examining operational data, such as delivery times, route efficiency, and employee performance, to optimize processes.
- Ensuring accuracy in tracking shipments, maintaining inventory, and adhering to safety regulations.
- Making informed decisions based on data and situational analysis to improve efficiency and customer satisfaction.
- Continuously evaluating and improving operational processes to enhance productivity and reduce costs.
- Effectively communicating with team members, management, and customers to resolve issues and improve service.
- Holding employees accountable for their actions and implementing disciplinary actions when necessary.
- Displaying attention to detail when adhering to safety protocols and procedures.
- Developing new hire talent to ensure proper methods are followed and goals are met.
- Demonstrating effective communication skills by covering multiple areas and interacting with numerous employees.
- Working with flight dispatchers to move products through gateways, unloading and loading aircraft.
- Cooperating with a team of coworkers, management, and employees to ensure volume is processed and service is delivered in a timely manner.
Education
Bachelor of Arts - Interior Design
Sullivan College of Technology & Design
Louisville, KYHigh School Diploma -
Southern High School
Louisville, KY06-2016
Skills
- Planning and coordination
- Strong Communication
- Interpersonal
- Organizational
- Problem-solving abilities
- Multitasking
- Virtual classroom expertise
- Remote training experience
- Time management abilities
- Adaptability
- Team building
- Performance management
- Talent development
- Attention to detail
- Microsoft Office
Accomplishments
- Recognized for 1st Quarter Core Value Awards - Do the Right Thing
- Recognized for employee of the month - August 2024
Timeline
Trainer
Consumer Cellular
07.2022 - Current
Service Associate
Stock Yards Bank & Trust
05.2021 - 02.2022
Front Line Supervisor
United Postal Service
07.2016 - 11.2020
Bachelor of Arts - Interior Design
Sullivan College of Technology & Design
High School Diploma -
Southern High School
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