Ariel I. Jordan
Meadville,PA
Summary
Seasoned Publication Specialist with a proven track record at Christian Faith Publishing, adept in documentation management and advanced communication. Excelled in guiding authors through the publishing process, optimizing procedures, and enhancing customer relations. Demonstrated expertise in process optimization and knowledge sharing, significantly contributing to project success. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Publication Specialist
Christian Faith Publishing
Meadville, PA
06.2022 - 01.2025
- Helping to guide Authors through the publishing process whether new or previously published
- We help with editing, illustration, page design, cover design, printing, copyrighting, and promoting your book on many platforms
- Correspondence via email and phone and mail with authors to keep authors on track with the completion of the publishing process
- Invoicing authors for additional items, fees incurred during the publishing process
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Publication Coordinator
Page Publishing, Inc
Conneaut Lake, PA
07.2017 - 07.2023
- Helping to guide Authors through the publishing process whether new or previously published
- We help with editing, illustration, page design, cover design, printing, copyrighting, and promoting your book on many platforms
- Correspondence via email and phone and mail with authors to keep authors on track with the completion of the publishing process
- Invoicing authors for additional items, fees incurred during the publishing process
- Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
Office Assistant
Forest Green Estates
Meadville, PA
12.2014 - 07.2016
- Receptionist duties, including answering multi-line telephones
- Responsible for maintaining and updating patient housing files both physical and in authorized Section 8 housing programs
- Making and reminding tenants of appointments in office
- Maintaining certifications to continue to be able to continue position abilities and criteria
- Collect, deposit and record receiving rent from individuals for their units
- Helping with the gathering and processing of evictions
- Recording and dealing with notices regarding violation of terms of the lease
- Data collection using websites and computer programs associated with section 8 housing
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Supported staff on special assignments and ad hoc projects.
Medical Receptionist
Green Prosthetics and Orthotics
Meadville, PA
08.2012 - 04.2014
- Receptionist duties, including answering multi-line telephones
- Collect personal data from patients for insurance purposes
- File, fax, verify insurance information
- Use Medical data entry Program: MedFlex
- Send email, read email
- Do various billing reports
- Shipping and receiving, and various other office duties
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Medical Receptionist
Fairbanks Urgent Care
Fairbanks, AK
07.2008 - 05.2012
- Receptionist duties, including answering multi-line telephones
- Collect personal data from patients for insurance purposes
- File, fax, verify insurance information
- Check patients in/out
- Collect payment, balance register at end of day
- File, fax, read/send emails
- Data entry in medical program: Medical Manager
- Other various office tasks and duties
- Managed multi-line phone system and pleasantly greeted patients.
- Conducted patient intake interviews, recording and documenting relevant information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
Education
B.A. - Anthropology
University of Alaska Fairbanks
Fairbanks, AK05.2008
B.A. - History
Clarion University
Clarion, PA12.2003
Skills
- Documentation management
- Advanced communication
- Customer relations
- Knowledge sharing
- Process optimization
References
- Maryellen Arendash, Pittsburgh, PA, 814-516-7381
- Lisa Renwick, Jamestown, PA, 814-853-1634
- Zach Whitney, Erie, PA, 814-823-3461
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Publication Specialist
Christian Faith Publishing
06.2022 - 01.2025
Publication Coordinator
Page Publishing, Inc
07.2017 - 07.2023
Office Assistant
Forest Green Estates
12.2014 - 07.2016
Medical Receptionist
Green Prosthetics and Orthotics
08.2012 - 04.2014
Medical Receptionist
Fairbanks Urgent Care
07.2008 - 05.2012
B.A. - Anthropology
University of Alaska Fairbanks
B.A. - History
Clarion University
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