Ariel Jackson
Bowie,MD
Summary
Determined student with sales associate knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail and restaurant settings. Strong payment processing and client engagement skills to promote seamless store operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Diligent and hardworking Pet Care Assistant dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise and basic care. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Pet Care Associate
Banfield Pet Hospital
Largo, MD
02.2022 - Current
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
- Walked dogs while enforcing good behavior and manners.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
- Communicated positively with clients to understand and meet pets' unique needs.
- Sought veterinarian attention to facilitate care for sick or injured pets.
- Cuddled and snuggled, making pets feel safe and loved in owner's absence.
- Monitored pets for signs of distress, injury and illness and coordinated caring responses.
- Supported enrichment activities to promote, encourage and evaluate pet behaviors.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
Restaurant Hostess
Blue Moon Cafe
Baltimore , MD
06.2021 - 08.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered phones promptly to record and confirm reservations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Explained QR code scanning for electronic menu access.
Education
Business Administration
Towson University
Baltimore, MD05-2028
Bowie High School
Bowie, MD06.2024
Skills
- Price memorization
- Check payment processing
- Organization
- Problem resolution
- Troubleshooting
- Basic math
- Communication
- Friendly, positive attitude
- Good work ethic
- Feeding and Watering
- Microsoft Office
- Critical Thinking
- Health and safety standards
- Animal Handling
- Kennel cleaning and sanitizing methods
Timeline
Pet Care Associate
Banfield Pet Hospital
02.2022 - Current
Restaurant Hostess
Blue Moon Cafe
06.2021 - 08.2021
Business Administration
Towson University
Bowie High School
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